Steps Not Saving

tungue 15 days ago

I noticed yesterday that Garmin Connect stopped saving my step count back on Feb 19th. I have disconnected and reconnected my phone from the Garmin Connect app. In the "In Focus" panel on the home page of the Connect app, I see my steps being recorded. When I go to Activities -> Steps, nothing has been recorded since Feb 19th. Also, on Feb 19th, it was only a partial record of the day.

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tungue 13 days ago in reply to trux +1

That did the trick. Had to go thru it all. It's working again. Thank you.

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0 trux 13 days ago

I recommend to Remove and Add the Device From the Garmin Connect App | Garmin Customer Support, then log a few minutes of steps and HR, and record a test activity, wait till the next morning, sync, and see whether it helped. If not, then have a look at the Troubleshooting guide for (some) data missing after syncing for more tips.

0 tungue 13 days ago in reply to trux

I have removed and added my device back to Garmin Connect. That did not solve the problem. I have also uninstalled and reinstalled Garmin Connect. that did not solve the problem. My gym activities are saving successfully to Garmin Connect.

0 trux 13 days ago in reply to tungue

Try the more detailed procedure described in the hint #4 of the guide. Follow the steps meticulously and exactly as described. If still no go, reach out to the Support.

0 tungue 13 days ago in reply to trux

That did the trick. Had to go thru it all. It's working again. Thank you.