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Lost bluetooth connection

2286038

I have the fenix 7 saphire pro since last blackfriday. 

I notice multiple time (maybe 5 or 6) that Garmin connect lost connection with my Fenix. I need to re perform the connection all over again (go on the phone connect menu directly from the watch) 

Didn't lost anything, just a litte disappointed. I clean the app cache, doesn't fix the issue.

I have a samsung a54

But... Lost connection was appear multiple time in December, but since only once 1 weeks ago. 

I receive the email from Garmin all the time... That tell me that I got a new watch... Stuck out tongue winking eye

Anyone with the same issue? 

  • 0

    There are a few things you can try:

    • Change the Wi-Fi on your phone to use exclusively 5 GHz, and no 2.4 GHz (2.4 GHz may interfere with Bluetooth)
    • Reset the Network in Android settings
    • Install an older version of Garmin Connect (for example from apkmirror.com)
    • Test the connection with another phone (though make sure only one of the phones is connected to the watch at a time). Use a phone of another brand. Avoid Samsung, Pixel, Huawei, and Xiaomi
    • Reset the watch to factory defaults

    Some more tips in the Sync / Connection Troubleshooting Guide.