Komoot on Venu S2 report Offline

JosM 6 days ago

After usinng the Komoot app for navigation from my watch for years without issues, after the last update it doesn't work anymore:

- the tours arrive in the Connect app correctly
- when traying to open a tour on the watch, it shows the available tours correctly, but with each tour is shows a tiny broken cloud icon.
- after selecting a tour it takes a 30 secs or so befor the error message appears: You are Offline. Only downloaded tours are available. Connect with your phone via BT etc.

All the time I am connected with BT. WiFi on the watch is switched off.

Tracking a walk or ride with the komoot app on the atch works fine and the recoding is uploaded to Garmin Connect and the Komoot account correctly.

Watch: Garmin Venu 2 version: 19.05 Connect IQ System 7

Komoot on watch: version 4.23.2 date 2025-10-20

Phone: Galaxy S22, Android version 16, Version One UI 8.0

Komoot app on phone: version: 2025.47.0

Thanks for any suggestions

Jos

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0 8737553 5 days ago

I got a Venu 3

I struggle with the same issue. All worked well for years. After the latest update I received the same message and can not start any route.
There are more people with the same problem.

I hope this issue will be fixed otherwise my Premium is of no use.

Thanks in advance

0 Aldo.M 3 days ago

Same issue on Edge 540 Solar and Fenix watch

0 e7andy 3 days ago in reply to Aldo.M

On the Edge and Fenix you don't have to use the Komoot app to navigate. Those devices got navigation built in. The courses in Komoot syncs directly into Garmin Connect and to your devices. Only reason to use the Komoot app is for devices that doesn't have navigation by default.

0 Aldo.M 2 days ago in reply to e7andy

Using komoot because of the planning maps. Garmin only provides background maps for the region you bought the device in. So... bought the garmin in Canada, currently on tour in Spain. Yup, I can follow a squiggly line on the screen, but I have no idea how that line relates to all the side streets i am looking at. Komoot was giving me beautiful detailed maps until a week ago when it started giving me the incorrect "you are offline" error. The problem coincides with the latest Garmin Firmware update... As much as would rather blame Bending Spoons, this looks to be a Garmin related problem. Had I not paid for komoot premium, I wouldn't care. I know now that I can generate my own background maps, but it will be easier at home with a computer... Done with komoot. Probably moving to Locus Maps for future tours.

0 e7andy 2 days ago in reply to Aldo.M

What does Komoot say about it?

0 JosM 2 days ago in reply to e7andy

Komoot is looking into it but also say it is potentially a Garmin problem. Garmin sais: it's not our app, go to Komoot. So, here we are..

+1 d106b8d31f6c476f9e864f569bbf2ccf 1 day ago

FYI rolling back to Garmin Connect v 5.17.1 (search for APK) fixed this for me. It seems suspiciously like a Garmin-side issue, as people are saying other apps stopped working on the latest Garmin Connect version, not just Komoot...

0 8737553 1 day ago in reply to d106b8d31f6c476f9e864f569bbf2ccf

Thanks for the tip. Just pick the previous version and it will run again. v5.18.0.1

Here is a link with all APK versios.

https://connect.en.uptodown.com/android/versions

0 Aldo.M 1 day ago

As per replies, rolling back to ver 5.18 of Garmin Connect fixed the issue for me as well.

0 JosM 1 day ago in reply to Aldo.M

For me too, thanks for the help.