Can't login; infinite loading indicator

1807863 18 days ago

Hello everyone

Recently I'm not able to log in to the Garmin Connect app anymore.

After entering my credentials and confirming the EULA, I get stuck on a screen with a loading spinner forever.

I'm on the latest version. Login to Connect IQ works.

Thanks for your help!

Cheers, Valentin

0 seilogramp 18 days ago

This has worked for me in the past

Long press Garmin Connect icon, select app info.
Select Storage, clear cache, clear data, restart phone (this only clears local data, so everything synced will be preserved)
Open Garmin Connect, follow the prompts to accept the EULA and login.

0 1807863 17 days ago in reply to seilogramp

I have already done this, but the infinite spinner remains.

0 seilogramp 17 days ago in reply to 1807863

What is the make, model, and android version of your phone?

Reinstall the app, then if still no joy contact Garmin Support directly to report the issue.