fr245 is forgotten by the Garmin Connect android app

The problem is that Garmin Connect forgets the fr245 about every week. To be clear: the problem is not bluetooth disconnection. His Garmin Connect looks like he doesn't have any garmin devices and we need to add and pair the same fr245 again and again every couple of days.

Background: I gave my fr245 to my son (N) 2 years ago. He used it without any problem with his old Samsung phone. A month ago I bought a new phone for me so I gave him my old OnePlus phone. Previously I used this OnePlus phone without any problems with my Garmin watch (and in the far past even used it with the same fr245 that is my son's now). The Samsung phone went to my other son (M). We did a factory reset on both the Samsung and the OnePlus phone (so all bluetooth pairing was removed from both phones) and we paired the fr245 to his "new" OnePlus phone.

  • It already forgot it again, in less than 30 minutes

  • Try installing an old GC version from apkmirror.com, to see whether it makes any difference. Use a version from the time you know it worked all right, or older. If the older version works, give the info to the Support, it may help them to find the reason. If not, downgrading the OS on the phone, or testing another phone, may be another step to help finding the culprit.

  • I did what Garmin recommended, and after 2 days it seems worked: 

    We can try restoring the device to factory settings to see if this resolves the issue going forward. Please note restoring the device will delete any courses or watch faces that have been downloaded to the watch from Connect IQ or the Connect app. I recommend syncing in the Connect app before starting to save your latest data. Please follow the steps below.

     

    First, Remove the Garmin Device from Garmin Connect Mobile

    Open the Connect Mobile app

    Android - Tap the 3 lines in the upper left corner

    iPhone - Tap More

    Touch Garmin Devices

    Touch the name of your device

    Touch the three dots in the top right corner

    Touch Remove Device

    Confirm you want to Remove the Device

    Next, Remove the Garmin Device from your Mobile Phone’s Bluetooth Settings:

    Go into Settings

    Locate Bluetooth

    Locate the Garmin Device listed in your Bluetooth Settings

    Remove/Unpair/Forget the Garmin Device from the Phone’s Bluetooth Settings

    Confirm the Garmin Device is no longer listed in the Phone’s Bluetooth Settings

    Restart the phone

    Reset your watch:

    Press and hold the middle left button to access the Menu

    Scroll down into Settings

    Select System

    Select Reset

    Select 'Delete Data and Reset Settings'.

    Lastly, Pair your Garmin Device with Garmin Connect Mobile:

    Open Garmin Connect Mobile

    Android - Tap the 3 lines in the upper left corner

    iPhone - Tap More

    Go to Garmin Devices

    Touch Add Device

    Tap Browse All Compatible Devices

    Tap Forerunner

    Tap Forerunner 245

    When the phone says: Forerunner 245 found! Tap CONNECT IT

    Enter in the 6-digit code displayed on your device into the Garmin App 

    Finish Completing Setup.