Related

HR, Body Battery and breathing data missing

VahurSepp
1 month ago

Hi. Ive noticed that from somwhere around in the middle of December 2024,  my sleepdata  had large gaps in them and now it is missing in the middle of my sleep completely.

Since the data is all correctly saved on my watch ( Fenix 7 Pro Solar) i dare to think, its the apps fault somehow.

  • 0 1 month ago

    I recommend to Remove and Add a Device From the Garmin Connect App | Garmin Customer Support, wait till the next morning, sync, and see whether it helped. If not, then have a look at the Troubleshooting guide for (some) data missing after syncing for more tips. 

  • 0 1 month ago in reply to trux

    Hi. I've tried removing and adding my watch, have uninstalled and installed the app, reseted my watch, synced it via PC

    It doesn't matter what I do, nothing has helped.

  • 0 1 month ago in reply to VahurSepp

    In that case I recommend reaching out to the Product Support through their website at https://support.garmin.com. 

  • 0 1 month ago in reply to trux

    I wrote them a few days before this post. In the past I have gotten no response from them so I'm not very hopeful about that .

  • 0 1 month ago

    This same issue occured for me last night, Epix Pro Gen 2, brand new received on Sunday. Everything worked great until last night, same issue as outlined above...HR and other data from overnight I can see on the watch, however, syncing on Garmin Connect does not show the data. Restarting watch, phone and followed by syncing...overnight data does not appear. Also, glancing at watch face for it to appear also stops working after an hour or so. Have to restart the watch for it to start working again. This and the overnight data not showing up? After three days?!?!?! Buggy software, Garmin, come on...

  • 0 26 days ago

    Same for me. I'm on Epix Gen 2 and it happend a few times over the last months. It is so annoying, since there is no way to retrieve the data on GC. All the data were still present on the watch (until the next day).

    I hope, this bug has been fixed with the last firmware update. We'll see...

  • 0 15 days ago

    I have the same problem now, Fenix 7s. 

  • 0 11 days ago

    I intermittently have gaps in HR and body battery when BT synching. When that happens I rush over to my PC and fire up Garmin Express USB sync to sort it out. Today it didn't work. Some Networking.RestRequestException, Garmin.Omt.Service.Sync.SyncUploadException, Html: Gateway time-out Error code 504 Cloudflare Ray ID: 91a703776dee56b7 (and 91a703b72bd356b7) crap.

    I do know that the sensors on my Fenix 7 works since I am able to view the data on the watch. The issue here is data sync with the server and the inability to resend data later on when something fails.

    https://photos.app.goo.gl/ryovxcZz8V7XAVkK6

    More...->Settings->Device Sync Audit:

    ---Username / User Displayname---
    [email protected] / Gammern

    ---GCM App Version---
    5.10

    ---Timestamp---
    Mon, Mar 3 2025 @ 7:15 AM

    ---Garmin Device Info---
    [device information] unit id: 3414617028, product number: 3906, software version: 2016, device name: fenix 7

    ---Android Device Info---
    OS: Android
    Ver. Release: 15
    Ver. SDK: 35
    Ver. Codename: REL
    Locale: en_GB
    Manufacturer: Google
    Brand: google
    Model: Pixel 6a
    Device: bluejay
    Display: AP4A.250205.002.A1
    Hardware: bluejay
    Host: r-456ae1c9fa6a8c5c-wzd7
    ID: AP4A.250205.002.A1
    Product: bluejay
    Radio: g5123b-143112-241111-B-12634504
    Serial: unknown
    Tags: release-keys
    Type: user
    User: android-build
    Board: bluejay
    Bootloader: bluejay-15.1-12292109
    Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

    ---Sync Info---
    ******************** SYNC STARTED: AUTOMATIC_STANDARD *******************
    ******************** SYNC RESULT: AUTOMATIC_STANDARD: fenix 7/90:F1:57:DA:86:BD ********************
    Overall Sync Status=FAILURE
    Overall Reason=DESTINATION_FAILED: Unexpected response code 520 for connectapi.garmin.com/.../metrics
    IsConnected=true
    GCUploadAgent=Uploadable=[FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_73, FIT_TYPE_72, GPSData, FIT_TYPE_52, FIT_TYPE_74, KPI, FIT_TYPE_77, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_79, FIT_TYPE_58, FIT_TYPE_38, FIT_TYPE_9, FitnessHistory, IQErrorReports, RAMDump, GOLF_SCORECARD, BACKUP_SUPPLEMENTARY, FIT_TYPE_61, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_44, FIT_TYPE_66, FIT_TYPE_68, BACKUP_PRIMARY, FIT_TYPE_28, FIT_TYPE_49, FIT_TYPE_4, BLELogs, ACTIVITY_GCPD, ULFLogs, WELLNESS_TYPE_1]
    Total Files=6: VisibleFailures=2
    UPLOAD: MONITORING_B(32)/10551B: ARCHIVED - DEVICE_UNKNOWN_ITEM: Read failed: Provided id doesn't exist  - 4227fcf8-0000-00e1-0100-000000002937
    UPLOAD: BIOMETRIC(44)/498B - DESTINATION_FAILED: Unexpected response code 520 for connectapi.garmin.com/.../metrics - 4227fcfe-0000-00e5-0100-0000000001f2
    UPLOAD: MONITORING_B(32)/549B: ARCHIVED - 4227fcfe-0000-00e1-0100-000000000225
    UPLOAD: FIT_TYPE_68/1435B: ARCHIVED - 4227fcfe-0000-00e2-0100-00000000059b
    UPLOAD: BIOMETRIC(44)/1041B - DESTINATION_FAILED: Unexpected response code 504 for connectapi.garmin.com/.../metrics - 4227fcfe-0000-00e4-0100-000000000411
    UPLOAD: SLEEP_DATA(49)/842B: ARCHIVED - 4227fd00-0000-00e6-0100-00000000034a
    *****************************************************

    Storage & Processing: Agree
    Device Upload: Enabled
    Garmin Coach: Agree
    Insights: Do Not Agree
    Product Improvement: Disabled
    Popularity Routing: Enabled
    Garmin Fenix 7 v. 20.16
    Garmin Express v.7.24.0.0