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Cannot find my watch face on connect IQ

akendrick451
4 months ago

Hi there, I have contacted the general contact support and they recommended I need to use this channel. I have created a watch face, and uploaded it to the website https://apps.garmin.com/en-US/apps/517bca45-7bc5-48f2-8980-b6dae3135c58 

When I try to download it from the website to install on my watch, I get the following error message:

I have added my watch using by the Garmin Connect Mobile app on my Samsung Galaxy Note 20 Ultra, and using the Garmin Express software on my Windows 11 PC.

When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face.

When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

I have reviewed this - https://support.garmin.com/en-AU/?faq=4L1cbwXjP037HNjSlEeTV9 - and my watch IS paired with my phone. My watch is an Instinct 2 Solar. The watch face is called "AK Instinct Quotinator and Statinator". My developer id is akendrick451

I have uploaded a watch face before and was able to install it using the website and the connect IQ app, but I can no longer do that. 

(I have also tried installing the watch using apps.garmin.com and that doesn't work either)

How can I find and download my watch face using Connect IQ?

  • 0 4 months ago

    Not the best place here to ask about IQ developer issues. There is the Developer forum for that purpose - see the menu at the top.

    However, when I open the page with your app, it tells me it is not available in my country, so I guess you mistakenly deselected some regions when you uploaded the app. So, unless it was intentional, have a look at the Regional Limits and enable all regions or disable the regional limits altogether. And if you cannot enable the EU countries, then you have to complete the registration at https://www.garmin.com/forms/ciq-registration/ 

  • 0 4 months ago in reply to trux

    Thanks for the info. All Regions are ticked that can be ticked. I've also applied for EU registration. I have also posted to the developer forum as I was not sure which would be the correct one. 

  • +1 4 months ago in reply to akendrick451

    As FlowState answered, this issue is to do with having both APAC and WW versions of Instinct 2 Solar watch. I had set my minApiVersion too high for my APAC version of the watch. Thanks for the help all.  

    ... from his post...

    Furthermore, the value for worldWidePartNumber corresponds to the first part number.

    Therefore, the first part number is the WW part number, and the 2nd part number is the APAC part number. (Most devices which have exactly 2 part numbers will follow this pattern.) Other devices may actually have more than 2 part numbers, in which case there may be a different way to determine what devices irl each part number corresponds to.

    What's going on here is most older devices (and some newer devices) come in at least 2 variants: WW and APAC. I think one of the reasons for this split is because there's a limited amount of storage [especially on older devices], so the WW devices support European languages while the APAC devices support Asian languages. One major difference between APAC and WW is that APAC firmware and CIQ support typically lags behind WW support, sometimes permanently.

    The only thing to do here is to lower the minApiVersion of your ap to 3.2.7 (or lower). If you have features which require a CIQ API level > 3.2.7, they should be gated using a has check for the corresponding symbols.