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Any hope the apparently not uncommon syncing issues of activities disappear over time? Only thing working here for now is manual upload, but that is insanely inconvenient and defeats the whole point of a sport/smartwatch.

2402968
7 months ago

Brand new vivoactive 5, worked fine for 2 days but now syncing of any activities with the app has stopped working entirely (steps, sleep, etc, do sync fine though). Tried trouble-shooting approaches as outlined here and on other sites, but apparently manual upload is the only way around/the only way it works. Is there any hope it'll get better with time, that this is just a temporary glitch? honestly, this is so inconvenient, and it defeats the whole purpose of a sport watch (for me, at least) so I'd rather try and get my money back, if possible. Unless there is reason for hope... Any input?

  • 0 7 months ago

    What errors do you get in the Device Sync Audit (see it at the bottom of the app Settings menu) after the failed syncing? Did you try to Remove and Add the Device From the Garmin Connect App?

    2402968 said:
    Tried trouble-shooting approaches as outlined here

    Did you try all of the tips in the Sync / Connection Troubleshooting Guide? Including the last one - contacting the Support? 

  • 0 6 months ago in reply to trux

    Thank you for your fast response and sorry for the late reply (was traveling). The day after posting here, the activity-syncing issue all of a sudden disappeared (classic!), at least for new activities, so I didn't go further with it yet. But that sort of answers my question: i.e., the activity syncing between watch and app really just seems to be 'glitchy'/'buggy', but does work in theory. And just because issues appeared once or for a couple of days in a row, doesn't mean they'll stay forever unless one finds a (manual) fix. So that's reassuring! Now I'll observe for a couple of more weeks whether the issues reappear and if yes, how often.