I currently have 2 support tickets open at Garmin support (Belgium).
After a lot of mailing back and forth, I had to provide videos documenting the issues. Didn't really see the added value, but I guess they hope I, the poor Garmin user, stops complaining.
Also had to provide proof of purchase of my Garmin devices. Again, why?
Today I got a response on one of the video reports.
This response makes me want to throw all my Garmin devices against a brick wall.
WHY oh WHY does this support organization even exists if they clearly don't know how there devices/software/etc has to work.
I wonder whether support is other countries is better.
