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The point of support

Fireblader666
8 months ago

I currently have 2 support tickets open at Garmin support (Belgium).

After a lot of mailing back and forth, I had to provide videos documenting the issues. Didn't really see the added value, but I guess they hope I, the poor Garmin user, stops complaining.

Also had to provide proof of purchase of my Garmin devices. Again, why?

Today I got a response on one of the video reports.

This response makes me want to throw all my Garmin devices against a brick wall.

WHY oh WHY does this support organization even exists if they clearly don't know how there devices/software/etc   has to work.

I wonder whether support is other countries is better.

  • 0 7 months ago in reply to flocsy🤠

    After countless useless responses from Garmin Support, and me sending a video recording documenting the issues, they now propose to replace all my Edge bike computers and my watch under warranty.... While the issues I reported are clearly software bugs within GCM.

    So I will not be returning all my devices.

    Also, I recently replaced my phone (Nokia X20 - Android14) with a new Pixel9 running Android 15.

    And oh wonder.. the problem with the Music control widget is exactly the same.

  • 0 7 months ago in reply to Fireblader666

    Of course the software bugs will be the same once you upgrade to the latest firmware on the replacement device Disappointed

  • 0 7 months ago in reply to flocsy🤠

    The problem is in Garmin Connect mobile, not the Garmin device software.

    Got an update of GCM this morning.. .let's wait and see whether the issues are solved