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Garmin Connect loses connection to Vivosport

nh905
1 month ago

Around mid-August, Garmin Connect would repeatedly lose its connection to my Vivosport with errors "Device Not Connected" and "Your vivosport disconnected from Garmin Connect unexpectedly".  I could recover by re-pairing the Vivosport but this was time consuming due to pairing issues and having to customize my Vivosport widgets.  Garmin Support had me go through the usual troubleshooting procedures which I had already done.  At the time, I was on Garmin Connect 5.4.1 - I initially thought reverting to  version 5.3.1 stabilized the connection but later started to see the same issue.  After multiple calls to Garmin Support, one of the support agents mentioned an Engineering ticket related to connection issues with Pixel 7-series phones but could not see any details.

I tried multiple ways to recover the connection without re-pairing - the most reliable was rebooting my phone.  I started checking the Bluetooth 'paired' list before launching Garmin Connect.  Usually, Vivosport showed as 'connected'.  Sometimes it showed as 'paired' - this typically meant Garmin Connect would require up to 30 seconds to connect.  However, sometimes Vivosport would not show in the paired list, which was related to the "Device Not Connected" issues.  I discovered that turning Bluetooth off on the phone, waiting a few seconds, then turning Bluetooth back on would cause Vivosport to reappear in the 'paired' list.  Sometimes Garmin Connect would connect but if was already in a "Device Not Connected" state, closing the app from the Android open application list once or twice reconnected the Vivosport.  

Without seeing the details of the Engineering ticket, it is not clear if this issue affects Android phones other than the Pixel 7-series or devices in addition to the Vivosport.

  • 0 1 month ago

    Try resetting the Network in Android settings of your phone. Some Pixel users reported it helped them. Changing the Wi-Fi band on the phone to 5 GHz (if your router supports it) can often help too. And also check the phone for OS updates. There are some other tips in the Sync / Connection Troubleshooting Guide.  

  • 0 1 month ago in reply to trux

    I have gone through multiple sessions with Garmin Support with no success.  Garmin believes there is a recent combination of Android and Garmin Connect changes that seem to affect Pixel 7-series phones.  My post documented one way to avoid having to re-pair the Vivosport with the watch.

  • 0 1 month ago in reply to nh905

    If you try the other suggestions, you my fix the primary cause, and hence you may not need turning the BT off and on anymore. Not guaranteed that it works for you, but other Pixel users reported to have gotten rid of the disconnections. Connectivity problems with Pixel phones are not really recent. We see Pixel users complaining about the repeated pairing requests quite often here on the forum, and I believe since longer than a year.

  • 0 1 month ago in reply to trux

    Extensive list of troubleshooting tips!  The only thing I have not done is Reset Bluetooth and WiFi.  At the moment, the volume of connection issues has dropped off, for reasons that are unclear. If the problem starts happening regularly, I will do a reset and report if it helped.