Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Forerunner 965 syncing but not uploaded activity?

Gooner86
11 months ago

I've had my 965 for a couple of weeks and done several runs, walks and strength activities which have all uploaded fine but today's run, though it shows as a completed activity on my watch, is not uploading to Garmin connect. I have no access to a computer, have synced via Bluetooth and WiFi, have turned both the phone off and the watch and tried again and still nothing. 

I never had this problem with my 245 so am at a loss....

Any help or ideas please? 

  • 0 11 months ago

    Any errors in the Device Sync Audit? Find it at the bottom of the app menu » Settings

    If the file f the activity is corrupted you will have to find a PC (could be a public one - you do not need to install any programs), and import the corresponding FIT file manually. If you get an error, post the zipped file here, and a friendly fellow user may try to fix the broken file.

    How Do I Manually Upload an Activity I Recorded to Garmin Connect? | Garmin Customer Support

  • 0 11 months ago in reply to trux

    Firstly, thanks for the quick reply.  This would be the first sync.

    Destination failed - server is not able to process the uploaded file... So does that mean I need a computer? 

  • 0 11 months ago in reply to Gooner86
    Gooner86 said:
    Destination failed - server is not able to process the uploaded file... So does that mean I need a computer? 

    The return code 400, could also mean a restricted HTTP access to the upload server - for example due to your IP address being blocked by Cloud Flare (security gateway used by Garmin). You could try changing the Internet connection to an alternative network - i.e. using a local Wi-Fi access point instead of mobile data, or vice versa, or an public, or neighbor's AP. You can also try rebooting the phone.

    If not helping, then either use the PC for importing the file manually, or reach out to the Product Support through their website at https://support.garmin.com.  

  • 0 11 months ago in reply to trux

    Managed to get use of a laptop for a while and got it uploaded manually with no bother so must have been a connection issue. Thanks for your speedy replies.