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Watch tracking calories

Hi all, my watch has stopped tracking calories and I don’t know why. I did 45 minutes on the stairmaster and the machine said I had burned 0 calories. It started doing this two days ago and I don’t know why. Can anyone help? I have the vivo active 4s. Thanks in advance!

0 trux over 1 year ago

Could you post a screenshot of the heart rate detailed screen for the concerned day? Was the watch detecting a HR higher than the 7 days average Resting HR, during the workout?