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Garmin Fenix 5S disappears from the Connect App

2740982 over 1 year ago

Hi,

Recently my Garmin Fenix 5S disappears from the Connect App as soon as it loses the Bluetooth Connection to my Phone.

I have tried everything in the sync troubleshooting post but still nothing.

Phone is a Google Pixel 7.

Can anyone help me here?

Top Replies

2740982 over 1 year ago +1

Hi,

Recently my Garmin Fenix 5S disappears from the Connect App as soon as it loses the Bluetooth Connection to my Phone.

I have tried to reinstall the app multiple times and did restart phone and watch…

All Replies

0 2740982 over 1 year ago

Hi,

Recently my Garmin Fenix 5S disappears from the Connect App as soon as it loses the Bluetooth Connection to my Phone.

I have tried to reinstall the app multiple times and did restart phone and watch multiple times. Nothing changes.

Phone is a Google Pixel 7.

0 2740982 over 1 year ago in reply to 2740982

Can someone help me?

0 schmjoe over 1 year ago in reply to 2740982

This is the German Forum. Probably best to use the international forum and post this question there.

I think I remember that there are issues with Pixel Phones, but not really sure, sorry.

0 seilogramp over 1 year ago

2740982 said:
I have tried everything

If that is the case, I recommend reaching out to Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for a more immediate response.

0 seilogramp over 1 year ago in reply to 2740982

Moved thread to - Garmin Connect Mobile Android - Mobile Apps & Web - Garmin Forums and joined to duplicate post.

0 cdamian over 1 year ago

Same happens to my Fenix 5, with a Pixel 7a