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Sleep data not showing up on Garmin Connect App, Venu 2s

6042676
10 months ago

As per everyone's reports from 3 years ago, this problem is still present.

Symptoms, I can view all sleep data on my device/watch, but cannot see anything on the app

I can view all heart rate information, but nothing on the app beyond my wake-up time

I've tried,

deleting and re adding my watch device (Venu 2s)

Updating the device to ensure latest firmware version

Ensure i have a valid DOB in the system

Enabled sleep stats on my glances page

Enabled sleep tracking (as its present on the device, its tracking it)

I've waited several hours after wake up, and after sync for the data to go across.

I've noticed that ALL data and metrics from the device are missing on the app from before 7:20am, all heart rate information, breathing, anything, is all missing,

It is like the watch just does not want to upload anything, or the connect app refuses to display anything before the time i wake up.

I've searched the forums, and found this issue was around 3 years ago, its still around today.

Is Garmin going to fix this? or do I need to go back to the retailer for a refund?

  • 0 10 months ago

    You could also try resetting the device to factory defaults.

    6042676 said:
    Is Garmin going to fix this?

    I recommend reaching out to the Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for a faster reply. Email exchanges take a lot of time. 

  • 0 10 months ago in reply to trux

    I've tried that

    I've tried every suggest fix on your post from a few years ago. I've tried every possible method of hard reset. Soft reset. 

    I've reset it.

    Cleared cache data on the app on my phone

    Deleted my device and re-added it

    Tried looking at the website and app and plugged it into my PC and ensured I have the latest firmware

    It's still broken.. for 3 years.. wish I Google this before buying

  • 0 10 months ago in reply to 6042676
    6042676 said:
    It's still broken.. for 3 years.. wish I Google this before buying

    Personally I never had a problem with sleep data, but I do not own the Venu 2 model. Perhaps you should post on the Venu 2 forum, and see whether it is a common widespread problem. Finding a 3 years old post with the same problem does not mean yet that everyone with that watch experiences the same issues. Statistically, among the millions of users, there will be always some of them with some issues. However, if you find on the Venu 2 forum that it is a common problem, then consider changing the model. If not, request a replacement watch.