This post will be rude, sorry for that. I wouldn't be surprised if the Garmin censorship will delete this post, but this is so annoying, and unprofessional, and BTW getting worse and worse over time, that I have to write somewhere...
I am a stupid user, who likes to help and make things better and wastes his time on reporting bugs to the black hole of Garmin. I open lots of bug reports to Garmin Customer Support about my watches, edge devices, Garmin Connect and Connect IQ android apps and the connect website. I wish I didn't had what to report, but somehow Garmin makes it sure there's always something new. In the last year or two probably things just worst than they were...
Today I reported a bug you can see here: https://www.youtube.com/shorts/pgvcm7Ecuog
It's impossible to change the layout of the activity screens from the app.
The 1st representative, Tyreik, was "behind me" so much, that besides the fact he didn't understand the problem I'm trying to report, even though I provided him with the above screen recording video, and screenshots (on his request) he wasn't even able to use their system, and wasn't able to view the video I uploaded. I tried to help him as much as I could, but he just closed the chat on me. (I saved it if there's a Garmin manager who's interested to see it)
Then I chatted with Kait. It started better. She was able to view the video I uploaded previously, though from the things she asked I wasn't convinced she knows what she's doing. At some point she asked me if I experience the same problem from Connect web!? I didn't know it was possible to edit the layouts of the activities on the watch from the web, so I asked here where can I dod that. Then she disappeared for a few long minutes, and didn't get any answer. I guess she realized it's impossible...
Then she told me based on the video, that it's impossible to change the layout of the 3rd (timer, distance) field of the Pool Swim activity, and I have to add a new page. When I pointed out to her that I am able to change the layout from the watch, so clearly there's a bug in the Garmin Connect up she sent me the official black hole's link: www.garmin.com/.../ to send my idea... She refused to open a ticket about the bug: "There is not a bug in the Garmin Connect app pertaining to this issue. Selecting a data screen with two allotted data fields, will not allow you to change it to 3 in the app. If you select 'add data screen' it will let you add one with three fields. I would not be able to create an engineering ticket for this issue at this time due to that being by design of the app. Please feel free to call in using the information above for any further questions." Then she too closed the chat.
Obviously she lied too (I'm sorry to say this, but after 2 representatives talk that much nonsense, I'm having really hard time to decide if they really know less about the products they're supposed to support than the average user, or they've been just told by their managers (or decide by themselves) to lie) because after she closed the chat I added a new page, with the layout "2 fields", then saved it, and then I tried to change the layout to "3 fields" and of course the same bug is there...
This whole thing is not the 1st and not even the 5th time similar unprofessional representatives try as hard as they can to make me sell my Garmin watch and go and find some better product. It's said, but seriously the increasing number of bugs in the products, and the increasing idiocracy of the representatives don't let us much choice, do they?
I hope, though I doubt that a manager will see this post, and I challenge them to contact me privately.
And for the time this post will be kept here, I ask my fellow users: which concurrent ecosystem, watch, bike computer would you recommend?