Bug: Erroneous High Heart Rate data

I noticed today that the High Heart Rate data seems erroneous in Connect. The values in the screenshots below are around or in excess of 200 bpm, but I never got even close to that per the graphs.

Top Replies

2596994 3 months ago +1

Sometimes this can occur when removing a damp heart rate monitor, especially if the monitor’s contacts continue to touch the wet strap, creating a connection between the two contacts. The heart rate can…

All Replies

0 2674599 5 months ago

Similar problem after update applied this week. Heart rate now registering about 130 when would nor

0 3756976 5 months ago in reply to 2674599

I can't get my vattery going up. And i fo nothing all day, just watching movies..

0 2596994 3 months ago

Sometimes this can occur when removing a damp heart rate monitor, especially if the monitor’s contacts continue to touch the wet strap, creating a connection between the two contacts. The heart rate can jump up into the 200s. It would be nice to be able to edit this erroneous data in activities as well as out of activities.

0 Jastitizer 2 months ago in reply to 2596994

I'm sure this is the explanation, and it's very annoying since the erroneous data only appear in the Connect App and not the watch. How can we get their attention to fix this?

0 2596994 2 months ago in reply to Jastitizer

Jastitizer, you can start by going to the Garmin Support Center webpage. This can be found on the Garmin website or through Garmin Connect -> Help.

Support.Garmin.com

Start a chat or phone call and the customer rep should make a note of this issue and forward to the correct team. It may be a while for the fix to be implemented depending on priorities.You can mention this thread as well as a way to show that more people are having the same issue.