So the issue was I placed an order. On the confirmation email, noticed the product was white and not black so called to cancel order. They told me it was impossible and I ordered the wrong product and the order could not be canceled. I recreated the issue which was caused by a discount code and they said it was not true , i'm just using the site wrong and "I must be the only person who has this issue in the world". That's a quote. It's bad CS. Spoke with 2 people, one via chat and second on phone so seems like an issue. Maybe I just hit 2 people on a bad day? Or maybe their CS hiring has slacked in the recent past. I will give them another chance to see how the handle the return.
Yes, in germany you first have to wait > 40 minutes in the hotline. And then they can be very rude, denying problems that exist and don't even help one claiming the warranty. And I have my Epix Pro for two months and only problems.
