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Garmin Pay on Venu Sq

I’m tying to setup Garmin Pay on a new Venu Sq through Garmin Connect. I get to the stage where I accept the banks terms and need to verify ID, however before a code is sent via SMS Garmin Connect shows the message “ card was not added”, and goes back to the “add card” stage. I’ve tried adding the card both by entering the details and from my wallet, with the same result. This appears to be the same or similar issue that other users have had, but I can’t find a post with a solution that works