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Why can't I add exercises to my cardio workout?

7009504
8 months ago

For some reason today when I have gone into my cardio workout on the Garmin app I can't add exercises.  I had no problem doing this yesterday (and prior days), has something changed overnight?

  • 0 8 months ago in reply to trux

    Thx. The point of posting here and eventually on Reddit is that one assumes Garmin has some sort of social media monitoring service that measure customer temperature. The preponderance of complaints adds weight to the PMM team to push engineering to re-prioritize around specific stories and epics. At least, that is the way it's supposed to work. This of course is in ADDITION to direct support feedback. Thanks again for the link and I will submit my note on the support hub as well.

  • 0 8 months ago

    Strength Training - can't add exercises, nor see the body map

    Using Galaxy Note

    Latest version of Connect

    HELP HELP HELP

  • 0 8 months ago

    Does anyone know where Garmin posts answers to these comments?  I feel like Garmin's silence is a deafeningly loud message about clients or customers.  I'll say this - I've had am Oura ring and a Fenix for the same two yrs and have not had this kind of app issue with Oura at all, yet twice with Garmin in the past 3 months.   Thank you Garmin for convincing me to not get rid of my Oura yet!

  • 0 8 months ago in reply to 2484917

    The safest way to get answers from Garmin, is calling them directly, or using the chat. You can also email, but expect a few days before getting the first canned answer. You can access all three means of communication through their Support website at https://support.garmin.com

    The forum is predominantly a peer-to-peer user forum for mutual help. Although Gamin's staff occasionally post here, there is no guarantee they spot your post.

    Otherwise, when having a problem with the app, the first thing to try, is testing the same operation on Garmin Connect Web - it is typically much more advanced, more stable, and more comfortable to use, especially if accessed on a computer. It is quite rare that a bug appears on both interfaces simultaneously. And it is the same case now too - at least myself, I have no problems adding exercises on GC Web.

  • 0 8 months ago in reply to 2484917
    2484917 said:
    Tried that, no luck.

    Works only using Garmin Connect Web, not the app. This is the workaround until the issue with the app is resolved.

  • 0 8 months ago

    I realized today that yesterday it did not save me 20K steps and 3 activities. 

    I want them back visits that on the clock there are

  • 0 8 months ago

    yep - i'm having similar problems too.

    Gamin appears to have broken this functionality in the app (or deliberately taken it away for some reason).

    Basically the "edit" exercise option within a tracked activity, to adjust captured exercises and their details, has disappeared from HIIT

    You can see the exercises recorded (whether they're correct, wrong or undetected / unknown). You just can't make any adjustments to them.

    It seems to be visible / ok for strength training

    Workround:     use connect web

    I'm on android using Connect 4.76

    I don't use cardio much, so don't know what should actually be there or visible.

  • 0 8 months ago

    Thanks everyone for you comments and feedback/ideas over the last week.  Sounds like this is a broader issue than just for me, but a shame that it seems like a functionality which has been turned off.  Not sure how to get this feedback more directly to Garmin, but I assume they have an email so I'll try that.  Happy to keep this open, but while not resolved, it seems like a tech issue rather than an individual issue.