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Unable to pair my Epix Pro 51mm with my new Samsung S24 Ultra

NYanakiev7 over 1 year ago

Tried the troubleshooting steps suggested by Garmin Support- still no joy.

Remove any entries for the device in the 'Garmin Devices' menu of GCM, per "Removing and Adding a Fitness Device in the Garmin Connect App"
Remove the device from the phone's Bluetooth settings
Sign out of the Connect Mobile app
Force-close the Connect Mobile app
Toggle the phone's Bluetooth OFF
Repeat the above steps on any phone/tablet the device has been attempted to be paired with.
Toggle the device's Bluetooth OFF
Power-cycle both the phone and the device
Toggle the phone's Bluetooth back ON
Toggle the device's Bluetooth back ON
Open the Connect Mobile app
Sign back into the Connect Mobile app
Take the phone and the device outside (to avoid potential interference from other devices)
Attempt to pair the device in the Connect Mobile app once more

0 3414865 over 1 year ago

My vivoactive 5 will pair with my Galaxy S24 plus, but always says "app is needed with device"

0 seilogramp over 1 year ago in reply to 3414865

3414865 said:
"app is needed with device"

Garmin Connect Mobile app is needed, as mentioned in step #14. Just pairing using the BT settings on the phone will not work.

0 NYanakiev7 over 1 year ago

Still not working, annoying that according to Garmin this is only an issue impacting tablets....

0 9215577 over 1 year ago

I have the same issue with my Epix 2

0 trux over 1 year ago

NYanakiev7 said:
new Samsung S24 Ultra

Multiple Samsung models are known for conflicts between Wi-Fi and Bluetooth, both of them using the 2.4 GHz band by default. Try disabling Wi-Fi on the phone, or change the band to 5 GHz, and repeat the entire pairing procedure (incl. the removing of the watch from the list of BT devices on the phone, if it is already listed there!).

0 9215577 over 1 year ago in reply to trux

Hi,

Thanks for the feedback :)

I finally managed to get the watch to connect by resetting it to factory defaults, then the connection worked as expected.

The strange thing is that connecting it to my iPhone worked without any issue...

Greetings Bruno