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Bluetooth connection issues

Ever since getting my S24 Ultra I have been having big time issues with my venu 2 plus.

Latest firmware on watch, latest Connect app version. At first, connected fine, but anytime it lost connection from turning airplane mode on, or walking too far from my phone, it would never reconnect and I would have to pair it again. Pain in the butt, but at least it connected. Now after the latest phone software update, I tried connecting it again after it failed to autor-econnect, and now it won't even connect at all. on the setup screen it just keeps cycling through trying to enter the pin displayed on the watch, and failing, asking to pair again and giving a new code.

Watch is practically useless now as I can't connect it to my phone to have any data sync over.

Things I have tried:
Reinstalling connect on my phone.
completely resetting watch.
doing both at the same time, and doing one, then the other.

Any ideas?

0 e7andy over 1 year ago

Do you still have your old phone? Is it on? If you got it then remove the watch from bluetooth devices on that phone. Make sure the watch is only added to your new phone.

Then add it again to your new phone. Remove watch from Garmin Connect AND bluetooth devices on phone. Then open Connect and add the watch again.

0 RathAdventures over 1 year ago in reply to e7andy

Thats exactly the process I did when I got my new phone. Removed from old phone, connect app and bluetooth apps, etc.

0 trux over 1 year ago in reply to RathAdventures

RathAdventures said:
Ever since getting my S24 Ultra

Have a look at the Sync / Connection Troubleshooting Guide, especially at the hints #24 and #25 that are specific to Samsung models. Not sure whether it helps you, but it worked for some other Samsung phone users.