This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I can't get my vivofit4 to sync

Former Member over 1 year ago

I had to reinstall the app now my device won't sync or pair.

Here are the complete steps. Usually works, but if not for you, I strongly suggest contacting Garmin Support directly.

Verify that you're running the latest release of Garmin Connect Mobile.
In the Garmin Connect Mobile app remove Garmin device - More > Garmin Devices > select your Garmin device > Remove Device
On your Android phone go to Settings > Bluetooth > click the gear next to your Garmin device > Unpair.
If you have any other mobile devices (phones, tablets, etc.), paired with Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Unpair.
If Garmin Connect IQ is installed on your phone, uninstall it.
Restart phone
Restart Garmin device
Place your Garmin in pairing mode - depends on model, but usually hold MENU > select Connectivity > Phone > Pair Phone.
Pair using Garmin Connect, not your phone's Bluetooth settings.

If still no joy, contact Garmin Support