Garmin HRM PRO PLUS HR STRAP NO DATA

4411990 said:

My understanding is that it is only recorded when using an activity or connected to an app

The all-day HR is actually being recorded even without using any activity or app. It is enough to have the HRM-Pro strap paired with Garmin Connect. You can see the proof below. The graph shows my all-day HR, where I removed the watch from my wrist at 19:00 and kept just the HRM-Pro. The HR from this moment on comes from the HRM-Pro.

However, although the HR is being recorded, for some reason Garmin decided not showing the HR value live on the app, like it is the case with the HR data from the watch. I recommend requesting it from Garmin through their form at Share Ideas | Garmin

Where is that chart located?
Is it the HR chart in mobile, because I only see Heart Rate, Activity, not sleep at bottom as you show?

At any rate, Garmin has only done half the job if they do not show the HR in the same fashion as the watch. This must be going on a long time because I haven't seen it since I got a strap in late 2021.

4411990 said:

Where is that chart located?

The all-day HR is both on the GC app as well as on GC Web. This screenshot is taken from GC Web (https://connect.garmin.com/modern/daily-summary/2023-12-10/heartRate)

4411990 said:

At any rate, Garmin has only done half the job if they do not show the HR in the same fashion as the watch.

That's exactly why I recommended to submit a request at Share Ideas | Garmin

Thanks, I rarely use those Daily Sunnary pages on the web.

It is the same graph as the app shows when you tap on the HR panel, just it offers finer details and the possibility to zoom the graph.