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Cannot log-in on Android Garmin Connect

2923022
12 months ago

I recently got a new phone (Pixel 8).  I have installed and tried to log-in onto the Garmin Connect Mobile app, but keep getting the same error message.

I have already tried the following steps:

  • Turn off Wi-Fi
  • Clear Storage & Cache
  • Force Stop
  • Uninstall and re-install App
  • Change Authentication Domain
  • Clear Storage & Cache on Chrome
  • Turn-off and turn-on phone
  • Change password

I keep getting the same error message:

Unable to Continue - 400: diauth.garmin.com/.../token

I used to be able to log-in fine on my old phone (Motorola Edge 30 5G), however, I now seem to get the same error on this phone.  I also get the same error for the 'Connect IQ' app from Garmin.

I have no issues logging in on the https://www.garmin.com/ website.  When I try to log in on the https://connect.garmin.com website, I get an 'Looks Like Our Laces Came Undone' error.

I am running out of ideas, anyone that can help?

  • 0 12 months ago

    Try using an alternative Internet connection. CloudFlare, a service protecting Garmin's servers, rather often blocks IP addresses from accessing some Garmin's subdomains. I have no idea why only some of them, and not all.

    If changing the Internet access does not help, contact the Support.

  • 0 11 months ago in reply to trux

    Thank you for the reply Trux. I tried signing in using a VPN but unfortunately no luck. I assume that's what you had in mind when you said try using an alternate connection? Ironically I did get an email after trying this that there was a log in from a new location...

  • 0 11 months ago in reply to 2923022

    A VPN is often making things worst, if detected by CloudFlare. Rather use another WiFi access point, or mobile data instead of WiFi. And if still no change, call the Support.

  • 0 11 months ago

    Thanks Trux, I have tried two different WiFis, mobile network and VPN and none of them work, either on app(s) or browser(s).

    I have also logged a support case, but have not yet heard back.  If you have any further ideas, they are much appreciated!

  • 0 11 months ago in reply to 2923022
    2923022 said:
    I have also logged a support case, but have not yet heard back.

    Call them, it will be faster.

    2923022 said:
    If you have any further ideas, they are much appreciated!

    Try it with a phone or a tablet of a friend.

  • 0 11 months ago

    Same issue here, any solution?

  • 0 11 months ago in reply to 8769840

    Have you tried everything suggested by trux, including calling Garmin Support?

  • 0 11 months ago in reply to 8769840

    I've emailed Garmin support on the 22nd of November and shared all the details plus a screen recording. They are still waiting for North America tech support to find a solution...

  • 0 11 months ago in reply to 2923022

    To clarify, they haven't been ignoring me. I have had multiple back and forth, they just don't seem to have a fix identified yet

  • 0 11 months ago in reply to 2923022

    Since you tell, you have problems both with the app as well as with GC Web, and you wrote that changing the network did not help, then another possibility is that there is something broken in your account. To exclude or confirm that, you could create another new test account (using a different email address), and see whether you can log into it.