This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installing Apps with Garmin Connect IQ

Hi,

I recently bought a Garmin Epix Pro (gen2) and have been struggling trying to install applications such as Spotify onto it. I updated the watch through Garmin Express on my computer and verified there were no more updates. The watch also recognises it is on firmware version 14.68, however inside the Garmin Connect IQ app, it keeps on telling me that I need to update my watch's firmware to be able to install the latest version of the application and the install button remains greyed out.

0 trux over 1 year ago

If you are accessing the store with a browser, clearing the cache should help. If you use the Connect IQ app, try force stopping and restarting it.

Connect IQ Content Installation Requires Software Update | Garmin Customer Support

0 Josh Wade over 1 year ago in reply to trux

I have tried force stopping the app, this did not work, even tried uninstalling and reinstalling the app which also did not change anything. I will try doing it through a browser later on

0 Josh Wade over 1 year ago in reply to trux

I have tried this and Connect IQ still is telling me that my Epix needs to be updated?

0 Ɛpsilon over 1 year ago

Check if the firmware reported on the watch by connect.garmin.com matches whats on the watch - if not - do a couple of Express syncs

0 Josh Wade over 1 year ago in reply to Ɛpsilon

Hi, the firmware reported by the website says 12.76 whereas the watch says 14.68. I have done many express syncs but it does not seem to want to update at all