Since the last update I can no longer edit my fall asleep and wake up times for tracked sleep via my Garmin Venu. Have they removed this feature or is it just a bug in my app?
Since the last update I can no longer edit my fall asleep and wake up times for tracked sleep via my Garmin Venu. Have they removed this feature or is it just a bug in my app?
Also Sleep Setting not work my Normal bed time is 1AM-9AM. And watch detect sleep from 12PM to 11 AM
PS:Fenix's product team, if you're reading this, do give some assurance to this forum that Customer's Voice are heard.
Not being able to edit past Sleep Duration is DEFINITELY a bug! I've managed software development for decades and after some investigation, I can conclude this is CLEARLY a regression. If anyone attempt to edit via 'connect.garmin.com', any changes to the Bed/Wake Time will NOT be saved for Today or any day prior. But if you attempt to edit via Phone App, you can at least save Today's changes but still NOT any day prior. If this is a feature change, the App and Website should be consistent but they are NOT. And because smartwatches has no surest way to know you've indeed started sleeping (Vs dozing off on the couch), allowing Customer the ability to edit Sleep Duration is the only way to correct such data for accurate tracking. I've had Fenix for years and my family owned Fenix5s, Fenix5x, Fenix6x & Fenix7. We didn't downgrade to cheaper newer models primarily because of Fenix's battery life and its Advanced Health Monitoring capability! If losing this ability is indeed a Feature and not a BUG, this will end my faith in the Fenix's product team and probably create a good reason to switch to new competitors.
Above is a screenshot from 'connect.garmin.com', it wouldn't SAVE any changes! And this issue is persistent across different browsers. On the Phone app, I can change Today's data but NOT any prior days' data.
I chatted with Support and their response doesn't sound like the ticket has warrant enough complaints to fix this bug. Probably need more customers to engage Support Center Chat or Call them to weigh in on this issue.
Thanks for keeping us posted, Charlie. Althought I'm not convinced it is 'intentional', I've proceeded to submit the feedback. Hopefully, if enough people submit this same request, it may garner enough attention to bing this feature back. I'll also research the web to hopefully get hold of some higher level executives on 'WHY a crucial feature is removed WITHOUT notice, and leaving customer with NO OPTIONS to correct their own sleeping data.'. This is NOT RIGHT!!! At the very least, someone from Garmin's product team should respond to this forum.
