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Weight tracker doesn't remember my weight now... help needed

Dmitry Lockshtanov over 1 year ago

Hi, guys.

Last 2 days weight tracker widget on my Connect doesnt' remember yesterday's weight.

Usually when i use the widget there is a weight from yesterday and then i input changes and save.

Last 2 days when i open a widget in the morning it is not on my last weight, but somewhere on 75.0 kg.

As a result it also doesn't track changes between days now.

Have any of you encountered this before and how did you fix it please?

Thanks

0 TriedOut over 1 year ago

This is happening to me too. I add my weight manually each morning and from a couple of days ago the control in Garmin Connect on iOS opens at zero rather than yesterday’s weight.

0 Dmitry Lockshtanov over 1 year ago in reply to TriedOut

Interesting. So this is iOS and Android at the same time!

I wish we could give Garmin an actual bug report. It must be something on their end.

0 TriedOut over 1 year ago in reply to Dmitry Lockshtanov

Agreed. I don’t know why Garmin doesn’t seem to let us submit support requests against Garmin Connect. Do Garmin staff actually read this forum?

0 trux over 1 year ago in reply to TriedOut

TriedOut said:
Do Garmin staff actually read this forum?

It happens occasionally, but it is safer reporting any problems directly to the Support at https://support.garmin.com

0 TriedOut over 1 year ago in reply to trux

Thank you for the link. I’ve emailed Garmin support.

0 TriedOut over 1 year ago

This has been fixed now, at least on iOS. (Although I didn’t receive any communication from Garmin support)