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Garmin Venu 2s not tracking heart rate and record sleep in power saving mode

I have been using Garmin Venu 2s since May 2023 and I turned on power saving mode before going to sleep. Until the recent update, it was recording my heart rate and tracking sleep just fine in power saving mode, but now it does not anymore. Is there anything that can be done to fix this? I don't want my battery to drain so fast. I have already tried to restart the watch by pressing the turn off button for 30 seconds many times now. Thanks for the help.

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5514758 over 1 year ago +1

I have the same problem for my Venu 2. Looking through various related posts on the Garmin forum, it indeed looks to be an issue introduced in software version 14.07 and not yet fixed in 14.10. I find…

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0 trux over 1 year ago

Check the settings of the Battery Saver, and enable the optical wrist HRM sensor in it. Without HRM, there cannot be any sleep data.

0 4027623 over 1 year ago

I have the same issue.

It was already reported in other posts:

https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-2/338976/heart-rate-sensor-not-working-properly-since-venu-2-software-update-14-07/1642199#1642199

I also contacted the Garmin support and they told me that the experts will have a look at the data from my watch and fix it. Then I received a mail from these experts telling me that my watch works fine which is obviously not the case... I was still hoping that the issue would be fixed in the next update. Unfortunately, update 14.10 didn't solve the issue

0 5514758 over 1 year ago

I have the same problem for my Venu 2. Looking through various related posts on the Garmin forum, it indeed looks to be an issue introduced in software version 14.07 and not yet fixed in 14.10. I find it annoying since battery saver mode was a quick way to set my watch settings to how I wanted for sleep, but now my sleep has not been properly tracked for at least two weeks before I found out that Battery Saver Mode was the culprit.