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My new fenix 7 is not registering heart rate even though I have tried it on both arms

  • When I put on my watch it did not register the heart rate though when my wife tried it there was no problem. I have tattoos on both arms but it worked for a while on my left arm then stopped which meant no data recorded at night either.
  • It will not work reliably with tattoos. The sensor needs to "see" through the skin. You need to find a position where the tattoos are less dense - inner wrist, upper the wrist, or even on the ankle. Or use a HRM chest belt, but that would work only during activities. Or have a small window for the sensor removed from the tattoo.