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735xt heart rate doesn't appear in android app after phone upgrade

DEHALL1999 over 2 years ago

I recently upgraded to a Samsung S23, and the HR graph and data no longer appear on the app. Here are some details and what I've tried:

I used to see daily graphs with HR and a 7 day history with max/min HR. That graph only shows HR points up to the day I upgraded the phone and there is no longer a daily graph.
When I edit "my day", Heart Rate is at the top of the list of My Day Cards.
My runs still have HR.
There is no daily HR data on the web Garmin Connect site since the phone upgrade, but my runs show the wrist optical sensor data.
I've removed and reinstalled the app on my phone twice with no success.
I've done three hard resets on the watch with no effect.

Help is much appreciated.

0 2270182 over 2 years ago

my Garmin Venus doesn't appear the heart rate and also no green light

0 trux over 2 years ago

DEHALL1999 said:
There is no daily HR data on the web Garmin Connect site since the phone upgrade, but my runs show the wrist optical sensor data.

That sounds like a mess-up with the association of your watch to multiple GC accounts. You probably inadvertently created a second account, when installing the app on the new phone. Try following the instructions in the article Data is Missing from My Garmin Connect Account After Syncing | Garmin Support

2270182 said:
my Garmin Venus doesn't appear the heart rate and also no green light

That sounds like a different problem - check out the power saving options, or reset the watch to factory defaults. If it does not help, contact the Support - either the watch needs to be replaced, or perhaps the firmware reinstalled.

0 DEHALL1999 over 2 years ago in reply to trux

I did see that second account which I inadvertently created years ago. Just to be sure, I deleted it, even though it only had one activity. But the account that I am connected to has activities continuously since 2009 (from my awesome Forerunner 305!!!) I can even see the full day of HR from Feb 25, 2023, but nothing after that day.

0 trux over 2 years ago in reply to DEHALL1999

DEHALL1999 said:
I can even see the full day of HR from Feb 25, 2023, but nothing after that day.

And did you follow exactly all the instructions from the article I recommended?

0 DEHALL1999 over 2 years ago in reply to trux

It's back! Well, there's now a Garmin server outage, but I now have my Heart Rate daily graph back. Thanks for the help. I think the key was removing the device from that account and repairing it.