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Vivosport is not recording sleep and steps count

Hi,

I've been dealing with the following problem for 2-3 days, but it didn't fix itself and either I couldn't solve it manually.

I have a vivosport device and it's been working without problems for years, but now I can't see some of the data that it should record. For example, I can't see sleep data, even if I synchronize with the smartphone 2 or 3 times. Steps are also not visible and the widget on the watch was yesterday also removed, even if I turned it on in the app. Some other features could also be missing, but I didn't notice yet.

Is there an existing question that has a solution already? Does someone have had the same problem? What can I do to solve it?

Thanks for reading

Top Replies

trux over 2 years ago +1 verified

Aren't those two accounts below, both yours, by chance? If so, then follow the hint #4 in the Troubleshooting guide for (some) data missing after syncing. If not, then try with the other tips in the…

All Replies

+1 trux over 2 years ago

Aren't those two accounts below, both yours, by chance? If so, then follow the hint #4 in the Troubleshooting guide for (some) data missing after syncing. If not, then try with the other tips in the guide. If nothing helps, contact the Support.

0 2691119 over 2 years ago in reply to trux

No, only the one on the top is mine, so I'm going to try the other tips, thanks

0 2691119 over 2 years ago in reply to trux

So I tried some steps on the guide, for example I removed the watch from the Connect app, cleared it from the Bluetooth devices on the phone, did the factory reset on the watch, and the only thing happened is that I don't have the step counter widget on the watch again (I could see it yesterday and it even counted my steps, but only around 700). Sleep tracking is still not available

0 trux over 2 years ago in reply to 2691119

Somme additional tips, specifically for sleep data, are available at My Sleep Statistics Are Not Displaying in Garmin Connect | Garmin Customer Support If it does not help either, contact the Support.