Multiple issues with Garmin Connect

3389109 said:

"An error has occured" comes up a lot!

3389109 said:

"Check back later". Syncing the watch in the morning requires multiple tries.

That looks like some connectivity problems. Unless the status page shows a problem on the server, it is likely a local problem. Try an alternative connection, try disabling VPN, proxy, or a firewall, if you use any.

3389109 said:

High heart rate does not match the maximum heart rate of the activity. Should it?

No they do not have to necessarily match. The daily high rate uses the sampling rate of 2 minutes, while the Max HR during an activity is sampled up to each second. It means you would have to keep the Max HR during 2 minutes to have the daily High HR reflecting it.

3389109 said:

Intensity minutes do not match the activities.

And they are also not supposed to. The IMs are being counted all day long, regardless whether you are recording an activity or not.

3389109 said:

The up/down arrows on weight do not show correctly.

Sorry, I do not know what you mean. A screenshot may help. I have no arrows in my GCM when adding a new body weight, so I guess you mean something else, but I do not know what.

3389109 said:

Can't accept new PRs. A couple of threads already on this.

Right, and all the threads also show you that you can accept the PR in GC web, and that a new GC Mobile app with a fix was already released.

3389109 said:

* The up/down arrows on weight do not show correctly.

This seems fine on mine, which is being reported by the Index S2.

Can you supply a screenshot of what you're seeing?

The arrow issue is in the main screen, here's a screenshot of incorrectly shown down arrow:

The arrows work in the 1d, 7d, 4w and 1y tabs that you see clicking the Weight in the main screen.

I do not have any connectivity issues, all these "An error has occured", "Check back later..." issues are clearly Garmin software issues. They started close to installing v23.00 watch firmware. It doesn't matter where I am and to what type of connection I have I started to get these. There's also the "sync failed" issue as my watch does no longer automatically sync after coming back to home wifi after the activity.

Thanks for the answer on the high HR. That explains, I couldn't find the answer on my own. Same applies for the intensity minutes. Funny though that I got vigorous intensity minutes by working at home. Oh well, wouldn't be the first time the wrist-HR suddenly jumps to 200's...

I put the screenshot on the up/down weight arrows into another post in this thread. The arrows used to work correctly before the latest update a couple days back.

I still can't accept new PRs on the app, maybe in the next update.

Here's now how the up arrow looks like.

Again this morning I got the "Check back later" notification. On the background, the sync goes through. A couple syncs are required to get all the data. Sleeping data is always the last to update.

After this I went to look into the weight data and got the "An error occured" a few times in a row:

So the weight data was empty even though I just saw it on the main screen... Went back a forth a few times and the weight data showed up. The same thing happens randomly with other data as well. These are not connection issues. They are issues with the Garmin Connect and/or the watch. It doesn't matter if my phone is connected to a wifi or if I'm using data.

If it were issues with Garmin Connect, we would see hundreds of complaints here immediately. It is not the case, and personally I do not see any of these errors in my own Garmin Connect, either. As I wrote, I recommend testing an alternative Internet connection, checking/disabling VPN, proxy, firewalls. If nothing helps, contact the Support.

I really think it's an issue with Garmin Connect and/or Fenix 6 series firmware. It started after the HRV status update on my Fenix 6. Uploading the HRV data through BT seems to take too long and there could be a timer that is triggered if the data isn't uploaded during a certain period. Many of the issues I'm having are listed here:

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/260740/wi-fi-sync-failed-and-hrv-is-not-syncing-through-wi-fi-only

I never had these issues before summer this year. I have tested many alternative internet connections during travels in country and abroad. Also wifi and cell data. Does not matter. My girlfriend does not see this issue in the same wifi. This must be due to the fact that she has a Vivoactive 4s, which doesn't have HRV data and lacks many other features of the Fenix 6.

I have same issues as 3389109 with the connectivity they mention. Regardless of the network im connected to, i have the same issue every morning when syncing with the watch. This is definitely something garmin should look into. 

And did you already contact the Support? They do not provide support here, on the forum. Only the Support can investigate issues where the tips from other users on the forum did not help.