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Lost data - uninstalled garmin app and reinstalled to try fix something but it's lost data like my VO2max, training status, resting calories but still has all the activities in there does any one know how to fix this? desperate!

5200958 over 2 years ago

lost data

0 e7andy over 2 years ago in reply to 5200958

To make something work you need to understand how it works and then use that information to fix it. Did you check those values? Save them again just in case.

0 5200958 over 2 years ago in reply to e7andy

Ah I see, yes personal details are saved and up to date but the issue is still there no data displaying for any calcalor since the 11th October.

0 trux over 2 years ago in reply to 5200958

If you are sure all of the data is correctly entered (age, gender, height, weight), then your watch is probably still linked to the wrong account. Did you remove it from the wrong account, before switching to the original one? If not, log in back, remove the device from there. Follow the instructions in the document Data is Missing from My Garmin Connect Account After Syncing | Garmin Customer Support

0 5200958 over 2 years ago in reply to trux

Yes it has been removed from the other account but this issue existed before I logged into the wrong account. It's the reason I deleted the app and the redownloaded and ended up signing into the wrong account.

0 trux over 2 years ago in reply to 5200958

Follow the instructions in the document - remove the watch from all aps, log out from all of them, and then log in back to the right account, adding then the device there. Make sure it is set as the preferred activity tracker, and reverify whether all of the personal data is correctly entered. If nothing helps, contact the Support.