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Body battery graph missing

JoopZ
over 2 years ago

Hi Garmin people,

The Body Battery graph is missing. I don't see the graph from before June 1st

I can the data but the stops before June 1st

This also happens on my Garmin Connect page. No graph before June 1st

Please fix!

  • 0 over 2 years ago

    I see the same thing. You can still see the values charged and discharged for each day if you scroll down.

    Garmin offloads the detailed charts to improve the efficiency of the app. If you click one of the days in the list you can reload the chart and will remain visible for 7 days. In the web you can access the charts and reload them by using the daily summary page.

  • 0 over 2 years ago in reply to e7andy

    That explains a lot ;-)

    In the browser I can't see anything before June1st

    Reloading doesn't work :-(

    If Garmin would provide better options for downloading your data I wouldn't need to go back that long in the browser or app.

  • 0 over 2 years ago in reply to JoopZ
    JoopZ said:
    In the browser I can't see anything before June1st

    You need to use the Daily Summary page to fetch that data. For example May 1st: https://connect.garmin.com/modern/daily-summary/2022-05-01

    My Daily Summary page crash every time I try to view it so there is something that needs to be fixed either on Garmin's side or on mine. I haven't looked into it. It is probably something with the javascripts.

  • 0 over 2 years ago in reply to e7andy

    Indeed I think there are some problems. It looks like they changed the way they store old data. I can still go to the Daily Summary from 31th May 2022 ( https://connect.garmin.com/modern/daily-summary/2022-05-31 ) without the crash, and instead of the graphs there are just buttons "Reload Chart". Not only at body battery, it is at all other panels as well: 

    It looks like the old chart data is now stored on some backup server, and needs to be manually restored first. When you click the button, it then shows this:

    And the Learn More shows this information:

    Reloading Charts

    Garmin Connect automatically offloads your older daily detail charts in order to improve the efficiency of the app. If you need to access the information from one of these charts, simply tap “Reload Chart.” All daily detail charts from the selected date will be ready to view within minutes and will remain visible for 7 days.

    Chart Reload Limit

    The number of daily detail charts you can reload each day is limited. We will notify you when you reach this limit, and you’ll be able to reload additional charts after 24 hours.

  • 0 over 2 years ago in reply to trux

    There is definitely something wrong.

    Pages before June 1st crash on both Firefox and MS Edge. I don't see the reload button Disappointed

  • 0 over 2 years ago in reply to JoopZ

    Go to https://connect.garmin.com/modern/daily-summary/2022-05-31 and if it crashes too, go to https://connect.garmin.com/modern/daily-summary/2022-06-01 and click the arrow left, to get to the previous date. 

    However, I strongly recommend reporting the issue to the Support, since it is quite probable that they are not aware of it at all.

  • 0 over 2 years ago in reply to trux

    When I look at the "more info" the last sentence of the "reloading charts" section says:

    "Reloaded chart data may not match the summary data or the original chart for that day".

    So the usefulness of the original data has been destroyed, and cannot be trusted as reliable now, because they offloaded it to a backup. Well that makes it totally sloppy work on their part. It also shows they really don't care about how we use the data, or if it's important to us or not.

    So we get only 3 months of usuable information now?

  • 0 over 2 years ago in reply to 4411990

    I understand that keeping the detailed data from (I guess) millions of users online requires a lot of storage.

    I wouldn't mind if Garmin restricted the availability of the online data to a certain period. In that case all they have to do is provide a user friendly way to download the detailed data in CSV format so you can play around with this in Excel. At the moment the ways to download data is absolutely inadequate.

  • 0 over 2 years ago in reply to JoopZ
    JoopZ said:
    At the moment the ways to download data is absolutely inadequate.

    Did you try requesting the full data dump at Garmin International | Account | Data Management | Data Export ?

  • 0 over 2 years ago in reply to trux

    Yes off course.

    You get your data on a daily basis. No details :-(. Furthermore it is in the json format so you have to convert it before you can use it in Excel for further analyses.