This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Elevation and floor climb statistics in the Vivoactive 3

shahar_bz over 2 years ago

The data of the floor climb is always zero.

The holes of tbe barometer at the back of my vivoactive3 are clean for sure.

It does look like the hardware watch is good.

Is there any software patch to fix it?

0 trux over 2 years ago

Open the altimeter widget, note the elevation, then climb a floor or two, and observe whether the elevation increased accordingly. If not, then there is a problem with the altimeter, and you need to fix it first. If it works all right, then have a look at the tips in this thread: What's the secret to tracking stairs accurately?

0 pshare over 2 years ago

There's this to try. If it shows inactive, there's a hardware issue.

To access Test Mode:

With unit in “off” state, turn the unit on
As soon as the display turns on, press and hold the button
Wait for the unit to vibrate 3 times and release the button (there will be a long gap between the second

and third vibrations). The unit will then enter test mode.

o vivoactive 3: Press the button 15 times to access the Barometer Test screen

To exit Forced Test Mode:

Press the button (vivoactive 3: 5 times)
You should see the screen "Press and hold the power button to disable forced test mode"
As directed, press and hold the power button until the Garmin triangle appears, indicating the device is powering back to normal mode.

0 shahar_bz over 2 years ago in reply to trux

Hi, thanks for answering.

I do not have Altimeter widget in my vivoavtive3.

I do have floors widget.

I searched for the altimeter in the Connect applicatuion be didnt find any..

0 shahar_bz over 2 years ago in reply to pshare

Thanks for answering.

The test reports that the altimeter is active, and the measured altitude is a real and accurate number. So I assume that the hardware is OK.

Any suggestiins for software integrity verification?

0 trux over 2 years ago in reply to shahar_bz

shahar_bz said:
I do not have Altimeter widget in my vivoavtive3.

In that case add the Elevation data field to the activity screen, and observe the elevation changes there.

vívoactive 3 - Data Fields (garmin.com)

0 shahar_bz over 2 years ago in reply to trux

Hi, thanks for answering.

I did it already.

The elevation data remains unchanged, during outdoor activity, which containes going up and down the hill (see attached image).

What can possibly be the reason for that?

0 trux over 2 years ago in reply to shahar_bz

Does the altimeter value change in the test mode as suggested by pshare, when you climb floors, or does it stay on the same value too?

0 shahar_bz over 2 years ago in reply to trux

Hi,

Unfortunatly the Altimeter values are not changing in the tesr mode during climbing up and down the hill.

Also, it lookz like the baro temperature value is unreasonable 283 deg celsius.

Does it mean that the firmware is bad? The hardware?

0 pshare over 2 years ago in reply to shahar_bz

Did you try calibrating?

Choose the floor climb activity but wait at least 30 seconds before starting it.

The widget I use is Ambient pressure. It provides a number rather than a graph.

https://apps.garmin.com/en-US/apps/00678298-6672-4228-9c82-c9aa00e43df0

0 trux over 2 years ago in reply to shahar_bz

shahar_bz said:
Does it mean that the firmware is bad? The hardware?

Probably either one or the other. If the calibration as pshare suggested does not help, try the master reset of the watch to the factory defaults. If still no change, contact the Support.