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Tengo un Reloj Vivoactive HR y el conteo de calorías que genera es erroneo... por ejemplo me arroja que he quemado 2000 mil calorias ven un día en modo activo.. Eso obviamente es un error... ni jugando 4 juegos de futbol quemo esa cantidad de calorias

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+1 trux over 2 years ago

Are you sure it was 2000 Active Calories, and not 2000 Total Calories? Could you post a screenshot of the Calories screen?

0 5297166 over 2 years ago in reply to trux

0 trux over 2 years ago in reply to 5297166

Indeed, a bit too high. Could you post also a screenshot of the heart rate graph for the same day? Dou you use another Garmin device - for example the HRM-Pro chest belt, or the Edge computer? Could you also check whether the option MoveIQ is enabled in the settings of your Vivoactive?

+1 5297166 over 2 years ago in reply to trux

La actividad fisica que hago a diario es caminar 9mil pasos aproximados... No he ingresado nunca a la opción MovelQ... ni tampoco utilizo otro dispositivo de medición.. solo utilizo mi reloj vivoactive hr

0 trux over 2 years ago in reply to 5297166

Could you post a screenshot of the heart rate graph for the same day?

0 5297166 over 2 years ago in reply to trux

0 trux over 2 years ago in reply to 5297166

There is nothing unusual, that could explain the high Calories value. Please contact the Product Support through https://support.garmin.com

0 5297166 over 2 years ago in reply to trux

Creo puede estar dañado el sensor que mide las calorias

0 trux over 2 years ago in reply to 5297166

It does not look like - that's why I asked for the heart rate graph - the data is all right. Nothing else than the heart rate is used for calculating the Calories. There is no sensor for Calories (other than the heart rate sensor). Verify whether you have the last firmware version (check for update with Garmin Express), try restarting the watch. You can also try resetting the watch to the factory defaults. If nothing helps, contact the Support.