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Automatic Sync during the night

geemaan
over 2 years ago

I am already in contact with Garmin Support so this is a call for thoughts from anyone that has/had this issue.

Since getting my new Fenix 7 a week or so ago (replacing my FR945), all the monitored data (HR) during the night is recorded properly on the watch but it is synced only partially to GC. So, if I look at the HR history on the watch I can see all my recorded HR in full, without any gaps, but on GC Web and GCM I can see only the data since last sync until midnight but it is missing completely since midnight until the moment of the automatic sync.

This is happening every time there's automatic sync during the night. The automatic sync seems to be triggered by the watch by noticing that I got up and started moving.

If I set the watch to airplane mode in the evening and then turn it off the next morning then the sync with GCM is full. I did this so that I can check in the morning, before the sync, that the watch contains the 2 FIT files with the monitored data. It did have them.

During one night, there was no auto sync, only my manual sync in the morning by opening GCM app. The GC sync was successful, there was no gap in GC Web or GCM.

What I know is that the watch is recording the data into a FIT file since the last sync and sends it at the next sync. If the recording passes midnight then the watch creates a new FIT file for monitoring. Eg. Last sync is at 19:00 in the evening. The next sync is the next day at 3:00. In this case, sync will have to send 2 FIT files, the one for yesterday and the one for today until 3:00. It seems to me that the second file is not synced/sent during an auto triggered sync.

All this is based on my analysis of info contained in Device Sync Audit from GCM, FIT files obtained with Exported Original in GC Web, Daily Summary, and FIT files for sync from the watch found in /Primary/GARMIN/MONITOR

The last sync was on Monday at 19:04, the auto sync was Tuesday at 03:17 (I checked Device Audit Sync logs in GCM). So the 3:17 sync had to send the monitored data from 19:04 until 03:17. This consists of sending 2 FIT files because midnight passed. Clearly the second FIT file did not make it.

I looked for the 2 files in the Device Audit Sync Log for the 3:17 sync and the second file is not there. The second file did exist on the watch (see the airplane mode test) but it seems that it is not sent to GCM during an auto sync. You can recognize what files were sent by matching the bytes sent value in the log file to the size of each file downloaded with Export Original in GC Web.

.

  • 0 over 2 years ago

    These are the 3 Device Sync Audit logs for the 3:17 sync

    The 206 (80/MONITORING_B/12030B) is the FIT file with the sync data for 19:04 to 00:00

    I think there should have been another 206 file with the 00:00 to  03:17 data.

    *EDIT*

    On another day with a auto sync during the night, according to the Device Sync Audit log, previous day's data until midnight has the code 205, not 206 as it is here. Code 206 is used for next day's sync data since midnight.

    ---Sync Info---
******************** SYNC RESULT ********************
Upload Status=SUCCESSFUL
Download Status=PARTIALLY_SUCCESSFUL (TRANSFER_IN_PROGRESS - existing write type -1)
Time Sync Status=SUCCESSFUL
Overall Sync Status=SUCCESSFUL
Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
*****************************************************
UPLOAD:
LISTED (Supported=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9]; Uploadable=[FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]) { listed=1889ms }
- 1 (80/SEGMENT_LIST/102B): ARCHIVED { extracted=165ms posted=236ms archived=462ms }
- 206 (80/MONITORING_B/12030B): ARCHIVED { extracted=4076ms posted=1674ms archived=220ms }
- 201 (80/MONITORING_B/537B): ARCHIVED { extracted=3562ms posted=2269ms archived=118ms }
- 15 (80/BIOMETRIC_DATA/333B): ARCHIVED { extracted=361ms posted=305ms archived=69ms }
- 208 (80/BIOMETRIC_DATA/593B): ARCHIVED { extracted=503ms posted=262ms archived=87ms }
- 196 (80/SETTINGS_CHANGE_LOG/225B): ARCHIVED { extracted=559ms posted=274ms archived=86ms }
- 197 (80/DEVICE_MONITORING/4149B): ARCHIVED { extracted=636ms posted=332ms archived=100ms }
- 119 (80/DEVICE_MONITORING/2875B): ARCHIVED { extracted=555ms posted=269ms archived=133ms }

#Auto Upload=true
#Types=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9] | [FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]
*****************************************************
DOWNLOAD:
BROWSED { browsed=223ms }

#BitMask=251558495
*****************************************************


    ---Sync Info---
******************** SYNC RESULT ********************
Upload Status=SUCCESSFUL
Download Status=PARTIALLY_SUCCESSFUL (TRANSFER_IN_PROGRESS - existing write type -1)
Time Sync Status=SUCCESSFUL
Overall Sync Status=SUCCESSFUL
Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
*****************************************************
UPLOAD:
LISTED (Supported=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9]; Uploadable=[FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]) { listed=2238ms }
- 1 (80/SEGMENT_LIST/102B): ARCHIVED { extracted=627ms posted=233ms archived=375ms }
- 206 (80/MONITORING_B/12030B): ARCHIVED { extracted=8657ms posted=349ms archived=108ms }
- 201 (80/MONITORING_B/537B): ARCHIVED { extracted=170ms posted=241ms archived=101ms }
- 15 (80/BIOMETRIC_DATA/333B): ARCHIVED { extracted=110ms posted=463ms archived=81ms }
- 208 (80/BIOMETRIC_DATA/593B): ARCHIVED { extracted=159ms posted=1891ms archived=94ms }
- 196 (80/SETTINGS_CHANGE_LOG/225B): ARCHIVED { extracted=114ms posted=279ms archived=128ms }
- 197 (80/DEVICE_MONITORING/4149B): ARCHIVED { extracted=820ms posted=266ms archived=212ms }
- 119 (80/DEVICE_MONITORING/2875B): ARCHIVED { extracted=400ms posted=1716ms archived=93ms }

#Auto Upload=true
#Types=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9] | [FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]
*****************************************************
DOWNLOAD:
BROWSED { browsed=268ms }

#BitMask=251558495
*****************************************************


    ---Sync Info---
******************** SYNC RESULT ********************
Upload Status=SUCCESSFUL
Download Status=SUCCESSFUL
Time Sync Status=SUCCESSFUL
Overall Sync Status=SUCCESSFUL
Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
*****************************************************
UPLOAD:
LISTED (Supported=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9]; Uploadable=[FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]) { listed=2619ms }
- 1 (80/SEGMENT_LIST/102B): ARCHIVED { extracted=428ms posted=215ms archived=206ms }
- 206 (80/MONITORING_B/12030B): ARCHIVED { extracted=6005ms posted=323ms archived=138ms }
- 201 (80/MONITORING_B/537B): ARCHIVED { extracted=2483ms posted=267ms archived=113ms }
- 15 (80/BIOMETRIC_DATA/333B): ARCHIVED { extracted=109ms posted=1599ms archived=104ms }
- 208 (80/BIOMETRIC_DATA/593B): ARCHIVED { extracted=207ms posted=328ms archived=103ms }
- 196 (80/SETTINGS_CHANGE_LOG/225B): ARCHIVED { extracted=117ms posted=632ms archived=161ms }
- 197 (80/DEVICE_MONITORING/4149B): ARCHIVED { extracted=466ms posted=1560ms archived=68ms }
- 119 (80/DEVICE_MONITORING/2875B): ARCHIVED { extracted=291ms posted=271ms archived=115ms }

#Auto Upload=true
#Types=[4, 32, 35, 38, 44, 41, 49, -11, -12, 58, -9] | [FIT_TYPE_71, FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]
*****************************************************
DOWNLOAD:
BROWSED { browsed=268ms }
- 43235984589 (FF/TRUE_UP (19)/925B): ACKED { downloaded=305ms saved=1028ms acked=278ms }

#BitMask=251558495
*****************************************************

  • 0 over 2 years ago in reply to geemaan

    I have the same issue, when the watch goes into sleep mode, I have the watch set to turn off mobile connection, when the watch syncs the next morning when no longer in battery save/ sleep mode HR fails to sync for the sleep duration on the GC app only, details visible on the watch. My 6x pro solar does the same. I've just noticed that the website has all the details of HR. 

  • 0 over 2 years ago in reply to WEGleport

    Apparently my HR sync on my 7 Solar was fixed with the 9.33 update. I never heard back from Support.

  • 0 over 2 years ago in reply to geemaan

    I'm on 9.36 since yesterday and still the same last night. 

  • 0 over 2 years ago in reply to WEGleport

    Did you write to Support describing your problem? You should!