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Live track is not working

When I begin an activity on my Fenix 6s, live track and the associated safety features no longer work. I have ensured my phone and watch are connected and there is gps signal.

0 mewesolowski over 2 years ago

I'm having issues as well. Two days ago, my Live Track session ended abruptly mid-ride, prompting my wife to get in the car to look for me. Today, it didn't even start tracking. She got the email, opened the link to display the map, but there were no updates.

0 trux over 2 years ago in reply to mewesolowski

mewesolowski said:
prompting my wife to get in the car to look for me.

Why she just did not call you? Or was there no phone signal either? In that case it would explain why the LiveTrack failed.

0 mewesolowski over 2 years ago in reply to trux

She did. Didn't hear the phone ringing - wind in my ears + low volume on phone. At any rate, I don't typically stop to look at my phone mid-ride unless I'm expecting something.

0 trux over 2 years ago in reply to mewesolowski

mewesolowski said:
Didn't hear the phone ringing - wind in my ears + low volume on phone.

Your watch did not vibrate either? Then that may be the clue why the LiveTrack stopped working. There must be a functional connection between the watch and the phone for the Live Track to work. If the BT connection dropped, you'll have to troubleshoot it first. The connection troubleshooting guide pinned to the top of this forum may perhaps help you with it.

0 Dan.Boilermaker over 2 years ago

KirstyRT said:
safety features no longer work

I sort of have the opposite issue. I turned off the Auto Start setting for my f7, but the LiveTrack starts regardless of the setting.