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Uploading acticities

FormeAndy
over 3 years ago

My garmin edge 820 fails to upload my ride after latest garmin connect upgrade, I have un-installed garmin connect and re-installed the ap on my phone with no joy. I have un-paired them and re-paired my edge and phone still no joy.

What has gone on with the latest update?

What is the point of these updates if they fail every time?

All I want to do is record my activities and garmin are making it harder and harder to do this, why? 

  • 0 over 3 years ago
    FormeAndy said:
    My garmin edge 820 fails to upload my ride

    Make sure there's nothing wrong with that activity. It might be corrupt. To check, try a manual upload to Garmin Connect - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

    If you get any message other than Import Complete, then there is a problem with the file being corrupt. Attach it to this thread. We can look to see if it is repairable.

    • Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
    • Or upload the fit file to a file sharing service, such as OneDrive, Google Drive, Dropbox, etc., make the file public, then paste a link to the file in your post.
  • 0 over 3 years ago in reply to seilogramp

    There is nothing wrong with the activity, if I connect via a cable it loads instantly.  All my rides loaded instantly via bluetooth until a Garmin Connect update on Monday. I have cleared every ride as per support instructions, un-paied my device, re-paired, deleted connect, re-installed connect, gone out after an Edge 820 reset and performed a test ride, come to try and snc even though Connect and my phone state my Edge is connected and guess what IT FAILS TO SYNC. this is not a corrupt file, this is not an Edge problem, it is a dodgy update issued by Garmin, it simply does not work.

  • 0 over 3 years ago in reply to FormeAndy

    Then hard to say. I can only speak for myself in that I'm not having an issue. There are occasionally reports similar to yours on the forum but not seeing a flood of issues since the last update - Version 4.56 Updated on Jul 18, 2022.

    Have you tried contacting Garmin Support directly via chat or phone to work through this? If there is a problem with the update, this is the best way to report it and get it resolved for the next update. If this is a known issue, they will add you to the ongoing case. There's also  the very extensive post from  Troubleshooting guide for (some) data missing after syncing, which might help pinpoint your issue. Without seeing what exactly is happening (screenshots, error messages, logs), I'm leaning toward item #4, but best to step through the guide to see what it could be.

    trux said:

    When the synchronization works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that there is problems with the association of your device to the GC account. Again, try restarting the watch (if you did not just do it), and shutting down the GC Mobile app (iOS: swipe it up in the iOS App Switcher; Android: Android Settings » Apps » Connect » Force to Stop), and then restarting it. If it does not help, remove the device from Garmin Connect, and then add it back again. If it does not help do all these steps:

    1. Remove the watch from the Garmin Connect Mobile app
    2. Sign out of the GCM app!
    3. Remove the watch from the Garmin Express on the computer
    4. Sign out of GE!
    5. Remove the watch from the Garmin Connect Web
    6. Sign out of the web account!
    7. Sign in back to your original Garmin Connect account on the app, and add the watch again. Repeat with Garmin Express.
  • 0 over 3 years ago in reply to seilogramp

    Besides what  recommended, you can also have a look at the Sync Audit (scroll down to the very bottom of the Garmin Connect Mobile menu) and check it for any errors.

    In the worst case, if you are persuaded the new version is the culprit, you can uninstall it, install an older one from a public APK archive such as the apkmirror.com, and disable the auto-updates in Android app settings.