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does anyone know how to contact customer service with complaint regarding wifi failure to connect error 010

Hi,

Does anyone know how I can contact Garmin with a customer complaint regarding inability of the watch to connect to wifi.

I have been to their online support pages and these forums. I have also posted in the this in the vivoactive 4s area. No response.

Does anyone know how to contact customer service directly via this forum or via email or the best way to resolve this.

thanks

Top Replies

e7andy over 3 years ago in reply to 7537387 +1

Garmin got a support page just for wifi connection issues: https://support.garmin.com/en-US/?faq=409ZW0MGUE7rnUixsyQoh5

Have you checked that your wifi network is supported? Lots of wifi networks today…

All Replies

0 trux over 3 years ago

On the web support.garmin.com, you can contact your local support usually in three different ways - email, phone, and chat. Use the phone or chat options, if they did not answer the email.

0 7537387 over 3 years ago

ok thank you, yes I am really shocked that so many people can't connect to wifi and it is just accepted

0 e7andy over 3 years ago in reply to 7537387

Garmin got a support page just for wifi connection issues: https://support.garmin.com/en-US/?faq=409ZW0MGUE7rnUixsyQoh5

Have you checked that your wifi network is supported? Lots of wifi networks today use 5 GHz frequency which isn't supported by the watches. Many networks use both 2.4 and 5 GHz

Supported Frequency: 2.4 GHz
Security: Unencrypted, WPA, and WPA2
Password Length: 8 characters minimum