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Garming connect always fail to sync with garmin descent Mk2s after freedive session loosing all history since previous sync

Astarsan
over 3 years ago

Garmin Descent MK2S always fail to sync after freediving session with Garmin Connect.

No pair/repair/reinstall garmin connect etc helps.

Always with similar synclog: Upload Status=FAILED (Failed to read file from device)

It successfully upload free-diving session data but always loose HR/etc fitness tracker history since previous successful sync.

---GCM App Version---
4.53

---Timestamp---
Sun, Apr 17 2022 @ 2:40 PM

---Garmin Device Info---
[device information] unit id: 3375460622, product number: 3542, software version: 840, device name: Descent Mk2s

---Android Device Info---
OS: Android
Ver. Release: 11
Ver. SDK: 30
Ver. Codename: REL
Locale: en_US
Manufacturer: samsung
Brand: samsung
Model: SM-T575
Device: gtactive3
Display: RP1A.200720.012.T575XXU3BVB1
Hardware: exynos9810
Host: 21DJ7C16
ID: RP1A.200720.012
Product: gtactive3eea
Radio: T575XXU3BVB1
Serial: unknown
Tags: release-keys
Type: user
User: dpi
Board: exynos9810
Bootloader: T575XXU3BVB1
Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

---Sync Info---
******************** SYNC RESULT ********************
Upload Status=FAILED (Failed to read file from device)
Download Status=FAILED (download:ERROR PRIOR TO EXECUTE)
Time Sync Status=SUCCESSFUL
Overall Sync Status=FAILED
Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
*****************************************************
UPLOAD:
LISTED (Supported=[4, 32, 35, 38, 44, 41, 49, -11, -12, -9]; Uploadable=[FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]) { listed=2140ms }

#Auto Upload=true
#Types=[4, 32, 35, 38, 44, 41, 49, -11, -12, -9] | [FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]
*****************************************************

  • 0 over 3 years ago

    I've gotten issues like this on my Fenix 6 Pro! I've been contacting support about it for over a year and it hasn't been resolved yet. I'm at wits end, no idea what the issue is. Sorry I can't be more help, but at least we aren't alone in having this happen.

  • 0 over 3 years ago in reply to RedSocks157

    From the log it looks like a corrupted FIT file. Try downloading it over the USB cable, and see whether you can import it manually in Garmin Connect Web at connect.garmin.com/.../import-data

    The activity files are in the folder //GARMIN/Activity, and you can identify them by the date and the time in the filename.

    If you get an error, I bet or another kind forum user will offer a helping hand with fixing the file.

  • 0 over 2 years ago in reply to trux

    Hello the problem must be somewhere else. I have it too. I restarted phone, watch, no change. I could download FIT files from the watch and upload to to Connect WEB without any problem. So it happens with correct FIT files too.