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Connect App - Sync Activity with message "Sync Complete, But It'll Take a While to Process"

9232431
over 3 years ago

Since the similar thread is 7 years old and it is not clear what a resolution can be, I dared to open a new one. 


I have a vívomove Style device and Connect App for Android on Samsung S20 FE. 

After finishing a Walk Activity with GPS on (~6km), I immediately synced my watch with Connect, but got a message similar to "Sync Complete, But It'll Take a While to Process". It's been 5 hours since then, and both in Connect App and on the web I cannot see any information on this activity. I can see the normal My Day metrics like steps, HR, but no Activity has been generated. Also, I checked the watch on the computer, there are no files in the ACTIVITY folder so I cannot do a manual upload. 

I synced the watch a couple of times after, but still no luck. I tried making a short new walk activity with GPS on and when I saved it this got created very fast, without any issues in GC. 

If I check the log of the Device Sync (see attached), it says successful. 

I checked and the servers seem to be up .

Is there any way this would still show up? Can I do anything to try to retransfer it? I don't think it is on the watch anymore...

Thank you.

  • 0 over 3 years ago

    First of all, I'd try the soft reset of the watch - holding the Light / Ctrl button for some 20s, until it shuts down, and then power it on again. Then try recording a brief test activity of some 5s, connect the watch to the PC, and check the folder //GARMIN/Activity. If there is still nothing there, I'd do the full master reset, restoring the factory defaults. And if it still does not help, I'd contact directly the Support.

  • 0 over 3 years ago in reply to trux

    Thanks for the reply. However, I don't have any button on my watch, not sure how I can turn it off and on. I tried a test activity, as stated in my initial post, and this worked without any issues.  

    I wrote to support also, waiting for some feedback..