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Edge 1030 does not connect with Motorola G50

Hi, cannot connect my Edge 1030 to my Moto G50.

After getting prompted for the name of my Edge1030, I get the Pin and clich on pair. The progress bar then moves to about one third but not further, then a pairing unsuccessfull comes up. Some times after that a small message shows up, stating : Reason for pairing faikure wrong pin.

Tried to clear device from Bluetooth, rename my Edge, restart both devices, numerous time without success.

Can you please help me fix this issue?

BR, Jean

0 seilogramp over 3 years ago

See below. If nothing works, contact Garmin Support - https://support.garmin.com

There is a pairing problem with the phone and needs to be completely redone. Follow these steps and video:

Remove your Garmin device from the Garmin Connect App (Menu >> Garmin devices).
"Unpair" all Garmin devices in android Bluetooth settings. Settings >> Bluetooth >> Unpair
Do the same for any other nearby mobile devices that might have Garmin in its Bluetooth settings. A common issue for users that have a new phone or other mobile devices also paired to the same Garmin device.
Unpair from the app. Settings >> Apps >> Show System Apps >> Bluetooth >> Storage >> Clear Data
Reboot your phone, restart your Garmin.
On your Garmin device place into "pairing mode." Differs per device, but usually in Settings > Phone > Pair Phone to manually enter pairing mode.
Pair using Garmin Connect Mobile app

Update: If your phone is running Android 12, when trying to pair your watch, the Garmin Connect Mobile APP says the device is not found until you grant the permission of "Nearby devices." This permission was newly introduced in Android 12 by Google and the permission must be granted for pairing all Garmin devices to the Android Connect Mobile APP.