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Steps counted but then disappeared...

Hi, it has now happened at least twice to me in the last week that I've gone to bed with more steps then later registered in Garmin connect. Around 2000 steps was lost from the 2nd of March and roughly 200 from the 9th of March. How do I get them back and why does this happen?

Really annoying when a 300+ days in a row of 10000 steps or more ends even though my Fenix 5 shows me I've got them before midnight!!!

  • I have been having same issue.  I found that my website profile had a different time zone than my phone.  Since I changed the website time zone to match the phone the app seems to be updating steps correctly.  Also if you use chat on app they can correct previous day totals