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Repeated bluetooth pairing codes after disconnecting watch

Rattatuii
over 2 years ago

As a lot of people allready reported there is an issue with Android Phone/Garmin Connect App and some Garmin Watches.

My Venu 2 Plus does not automatically reconnect to the phone after leaving bluetooh range OR manually disabling bluetooth on the phone. This apperas every day since i got the watch. Maybe in 2 of 10 cases the watch will automatically reconnect. But may this is only a feeling as i dont know when the watch was loosing connection or not.

I own a Fenix 6 Plus and a Venu 2 Plus. Both connected to a single Samsung A41 Android 11 with Garmin Connect. No other devices (except Samsung buds 2) are connected to the watch. Fenix 6 Plus working fine.

When watch is getting back in bluetooth range or bluetooth is enabled on the phone i have to input the paring code displayed on the watch. Except the issue that i have to manually input the code is that the phone will message the input nearly EVERY minute. Even when locked it will going crazy.

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  • 0 over 2 years ago
    1. Yes, I would like to be added to that case.
    2. You have my permission to access my account, if needed.
    3. Yes, you have my permission to email me.
  • +1 over 2 years ago

    Hello all,

    We're following up on the report we received that after pairing your Garmin watch with your Galaxy A-series phone, you were continually have to pair your device again as it was losing its paring with the Connect app without any action taken on your part to remove it. We're pleased to announce that after Garmin worked with Samsung to identify this issue, fixes were released in the July system software updates for Galaxy A-series phones. Here is how to check for system software updates on a Samsung phone https://www.samsung.com/us/support/answer/ANS00077582/. If you continue to experience connection or other issues after this update, please start a new thread, or, for faster and more detailed assistance, reach out to your local Garmin Product Support team directly at Garmin Product Support. Thank you!