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Repeated bluetooth pairing codes after disconnecting watch

Rattatuii
over 2 years ago

As a lot of people allready reported there is an issue with Android Phone/Garmin Connect App and some Garmin Watches.

My Venu 2 Plus does not automatically reconnect to the phone after leaving bluetooh range OR manually disabling bluetooth on the phone. This apperas every day since i got the watch. Maybe in 2 of 10 cases the watch will automatically reconnect. But may this is only a feeling as i dont know when the watch was loosing connection or not.

I own a Fenix 6 Plus and a Venu 2 Plus. Both connected to a single Samsung A41 Android 11 with Garmin Connect. No other devices (except Samsung buds 2) are connected to the watch. Fenix 6 Plus working fine.

When watch is getting back in bluetooth range or bluetooth is enabled on the phone i have to input the paring code displayed on the watch. Except the issue that i have to manually input the code is that the phone will message the input nearly EVERY minute. Even when locked it will going crazy.

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  • 0 over 2 years ago

    Having similar issue with instinct, passkey and pin incorrect

  • 0 over 2 years ago

    a) Yes

    b) Yes

    c) Yes

    Exact same issue with vivoactive 4 and samsung s21. Never happened with iphone 7 i had up to a couple of months ago

  • 0 over 2 years ago

    I am also having issues with connecting my Venu 2 Plus, it was working but had to connect several times and from yesterday I can't get it connected 

  • 0 over 2 years ago 
    hello, 

I also have this problem with my fenix 7 and my sumsung A41 phone, this is very painful

    un. Oui

    b. Oui

    c. Oui

  • 0 over 2 years ago in reply to 5588625

    Hello guys.   This is what I have concluded:

    1. Remove your watch from your account (from the Web, not from the app).

    2. Clean the cache storage memory from all the system apps containing the word "bluetooth".

    3. Clean the cache storage memory and the data from the app.

    4. Uninstall the app from your mobile

    5. Switch off the Bluetooth on your mobile and switch it on again.

    6. Install the app again, without adding the watch yet.

    7.  Enable the pairing mode on the watch. 

    8. Add the watch to the app. There is no need to press the "+" symbol since the watch is already in pairing mode.

    9. Allow some time for synchronisation. 

    10. Restart your phone and allow some time to lock by itself. 

    11. Restart your watch and let it connect by itself.

    Done.

    This is the only "solution" I have found. BUT:

    What I have discovered is that if you are at a "threshold" range from the mobile, between "connected" and "disconnected" the app is getting confused and it rejects the connection and the watch as a trusted device.     BUT if you are clearly out of range, far from the "threshold" range, then the watch reconnects again as it should, once you are back.

    I hope I helped.

    Greetings from Greece

  • 0 over 2 years ago

    Yes

    2. Yes

    3. Yes

    Please help, this is frustrating as hell samsung A31 and vivoactive 4. 

    Can 2 tech giants, leaders in their fields Garmin and Samsung please work together to resolve this for their customers.

  • 0 over 2 years ago

    Yes, I would like to be added to that case.You have my permission to access my account, if needed.Yes, you have my permission to email me.

  • 0 over 2 years ago
    1. Yes, I would like to be added to that case.
    2. You have my permission to access my account, if needed.
    3. Yes, you have my permission to email me.