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Run incorrectly saved as Steps when synced with the app.

I have a Forerunner 745 that I only use for runs. The watch GPS works fine, shows splits and pace and saves the run. But when it syncs and uploads to the mobile app, it saves it as steps. Has worked fine occasionally but majority of runs are steps. Have tried deleting app, clearing watch history, reset via computer etc but without success. Any ideas?

0 seilogramp over 3 years ago

How does it look on Garmin Connect Web? Can you share a link to one of the problematic activities?

https://connect.garmin.com/modern/activities

As well, a screenshot from your phone showing the issue.

0 4471601 over 3 years ago in reply to seilogramp

0 4471601 over 3 years ago in reply to 4471601

A run which was turned into steps

0 seilogramp over 3 years ago in reply to 4471601

Can you share a link to one of the problematic activities from Garmin Connect Web? https://connect.garmin.com/modern/activities

You'll need to make the activity public (at least temporarily) so we can see it. My first guess is that this did not actually upload correctly as an activity, and it is possibly corrupt.

0 4471601 over 3 years ago in reply to seilogramp

I can only generate links for runs, not steps?

0 seilogramp over 3 years ago in reply to 4471601

In your initial post you said...

4471601 said:
The watch GPS works fine, shows splits and pace and saves the run.

So my guess is that the run/activity saved on your watch but did not upload to Garmin connect due to a possibly corrupt .FIT file. Try a manual upload to Garmin Connect - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

If you get any message other than Import Complete, then there is a problem with the file being corrupt. Attach it to this thread. We can look to see if it is repairable.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a file sharing service, such as OneDrive, Google Drive, Dropbox, etc., make the file public, then paste a link to the file in your post.

0 4471601 over 3 years ago in reply to seilogramp

Thanks, will try that.

0 4471601 over 3 years ago in reply to 4471601

2022-01-09 (1).zip

0 4471601 over 3 years ago in reply to 4471601

2022-01-06.zip

0 4471601 over 3 years ago in reply to 4471601

2022-01-02 (2).zip