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Fenix 6x Sync problems

ScottBNelson
over 3 years ago

For some reason, my Fenix 6x has stopped uploading any and all data to Garmin Connect. The last data imported was Friday Dec 31. I can see all of the data on the watch, steps HR, Sleep etc, but no matter what I've tried, I cannot get it to sync with my Android (Samsung Note 20Ultra) and I made no changes to either devices

The device is not connected to any other apps, only Garmin.

The watch is on Software Version 19.30 (cbce97)

The Phone app is version 4.49.1

Powered both devices off and back on again

Cleared Data and Cache in the Garmin app on my phone and rebooted

Removed the device from my Garmin Connect app and added it back  

Tried to sync over WiFi (Came back "Failed")

(I've also looked at the "Sync" sticky post and it was unfortunately no help)

I am receiving notifications on the watch

I am not getting any errors when I try to sync

I dont want to reset the watch if I don't have to but that might be my last resort

Any thoughts? Thanks much for your time

  • 0 over 3 years ago in reply to 6956563

    It's the first time I've had to do one (I've owned a Fenix 3 and 5). It sure would be great if they could add in a "backup/restore" feature in the software

  • 0 over 3 years ago in reply to ScottBNelson

    Yes, that would be nice. Although, it's possible that something in your configuration is causing the issue. Typically, CIQ apps or excessive activity files, etc. For now, I keep notes on my setup so when I need to do a reset, I go down the list of my configuration settings.

  • 0 over 3 years ago in reply to seilogramp

    So I had this issue continue, as a matter of fact, it only worked for one tracking one nights sleep. I got into a chat with Garmin Tech support this morning and have learned that this is a known issue that they are currently working on. So there may be other folks reporting this same issue. I'd advise they call/chat with Garmin to report it