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Sensors quit working

Yesterday I was working with Sara on a download through my computer, but since I rarely use it we got timed out. Is there a download fix through this app that can fix the problem?

0 2271429 over 3 years ago

Who's Sara? Do you have a Garmin device? Which sensors? What are you trying to download?

0 1383089 over 3 years ago in reply to 2271429

I have a Vivoactive 3. No steps, no heart rate, no green lights.

0 1383089 over 3 years ago in reply to 1383089

I chatted with Sara on the Garmin chat site

0 seilogramp over 3 years ago

Sounds like Garmin Support was helping you download Garmin Express. Some updates can be pushed to your Vivoactive 3 using the app, but the recommended procedure is to use Garmin Express. You might want to contact support again to resume the task with their assistance.