This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Pairing

My Samsung phone and Venu looses it's pairing. I have deleted the app and reinstalled. Followed all the suggestions I could find but problem continue. I have to insert the pairing code a dozen of times a day. The frustration is now real.

0 seilogramp over 3 years ago

Sounds like a the Bluetooth settings need to be completely redone, including clearing BT data. Follow these steps and video:

Remove your Garmin device from the Garmin Connect App (Menu >> Garmin devices).
"Unpair" all Garmin devices in android Bluetooth settings. Settings >> Bluetooth >> Unpair
Do the same for any other nearby mobile devices that might have Garmin in its Bluetooth settings. A common issue for users that have a new phone or other mobile devices also paired to the same Garmin device.
Unpair from the app - Settings >> Apps >> Show System Apps >> Bluetooth >> Storage >> Clear Data
Reboot your phone, restart your Garmin.
On your Garmin device place into "pairing mode." Differs per device, but usually in Settings > Phone > Pair Phone to manually enter pairing mode.
Pair using Garmin Connect Mobile app

If still problems after this, see the more extensive list of possibilities here: Sync / Connection Troubleshooting Guide

And/or contact Garmin Support - https://support.garmin.com